At Uber Technologies, I plan and coordinate knowledge operations projects across global teams and regions. I manage scope, timelines, and milestones, and set governance standards for enterprise knowledge assets.
As Senior Program Specialist — Production Delivery SME, I reduced content-related process defects by 30% through structured QA and governance, and improved production delivery speed by 20% by redesigning process documentation.
Earlier at Uber Technologies, I managed regional content projects and product-launch documentation across EMEA, then supported riders and partners across Sub-Saharan Africa as a Customer Support Representative. I bring that knowledge operations experience to clear, standardized documentation teams can rely on.
