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ZIZO ELTAIBZE
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ZIZO ELTAIB

@moatazeltaib

Subject Matter Expert at Uber who investigates quality issues, identifies trends, and recommends process improvements.

Egypt
Message

At Uber, I investigate issues, analyze root causes, and recommend corrective and preventive actions to relevant stakeholders. I also share findings and trends to help identify defects and opportunities for improvement.

As an EMEA Risk and Compliance Specialist II at Uber, I reviewed documents and potential breach reports, supported training, and worked with cross-functional teams on process improvements.

As an EMEA Senior Business Development Specialist at Uber, I supported the Cairo Driver Acquisition Team, developed driver relationships, and contributed to customer satisfaction and business growth efforts. Earlier, I worked as a Translator at Al Arabya Translation.

Experience

Work history, roles, and key accomplishments

Uber logoUB
Current

Subject Matter Expert

Aug 2024 - Present (2 years 2 months)

- Perform investigations and make recommendations to relevant stakeholders using guidelines
- Complete data and Root cause Analysis and provide corrective and preventive action items
- present findings to stakeholders
- Identify and share trends, insights, defects & areas of improvement to share w/stakeholders
- Participate in discussions to share best practices with partners, agents, and stakehol

Uber logoUB

EMEA Risk and Compliance Specialist II

Jan 2024 - Jul 2024 (6 months)

- Optimally implement all daily document reviews, ensuring sufficient day-to-day delivery for all assigned documents and tasks.

- Have a strong eye for detail when reviewing all potential breach reports and documents ahead of submission and be reliable in completing follow-up actions.

- Assist with the ramp-up of new hires by providing training and mentoring, while also providing refresher train

Uber logoUB

EMEA Senior Business Development Specialist

Nov 2021 - Dec 2023 (2 years 1 month)

Working as Senior business developer to provide subject matter to Cairo Driver Acquisition Team. As a member of the Business Development team, I play a pivotal role to (1) accelerate growth of Uber users; (2) increase supply available on the Uber platform; (3) increase Uber's profitability and (4) accelerate Uber's platform strategy. I serve as a key member of the Uber Business Development team in

AT

Translator

Al Arabya Translation

May 2017 - Feb 2018 (9 months)

Worked as Translator at Al Arabya Translation.

Education

Degrees, certifications, and relevant coursework

LI

LinkedIn

Learning Jira Software

May 2021

LI

LinkedIn

Project Management Foundations: Quality

Oct 2021

LI

LinkedIn

Learning JIRA Service Desk

Apr 2021

LI

LinkedIn

How to Motivate Yourself to Do What’s Most Important

Apr 2021

LI

LinkedIn

Learning Jira Software 7.0-7.4 (2016)

Apr 2021

LI

LinkedIn

Exam Tips: Project Management Professional (PMP)®

Mar 2020

LI

LinkedIn

Business Analyst and Project Manager Collaboration

Mar 2020

AU

Ain Shams University

Bachelor's degree, Faculty of Al Alsun, Department: Russian, English, and Arabic Languages

2011 - 2015

The Faculty of Al-Alsun (Languages) is one of the leading faculties in the fields of foreign languages and literature in Middle East, in addition to being a pioneering faculty in teaching translation studies in the Middle East and Africa. It was founded in 1835 by Sheikh Refa'a Rafi'e Al- Tahtawy to groom translators and language specialists with the highest levels of proficiency. The Faculty has

Tech stack

Software and tools used professionally

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