Shrouk Ali
@shroukali
I improve safety operations, investigations, and customer experience at scale.
EgyptWhat I'm looking for
I've supported Uber’s UKI and MENA operations through safety investigations, complex delivery-partner appeals, and policy-aligned escalations. I helped launch the UKI Delivery MPU team by drafting playbooks, SOPs, communication templates, and learning materials.
I use audits, case-trend analysis, Google Sheets trackers, and cross-functional collaboration to improve handling time, appeal accuracy, and operational fairness. My projects have influenced fraudulent-document review policy, proposed safer substitution tracking, and identified gaps in dual-platform account reactivations.
Experience
Work history, roles, and key accomplishments
Played a pivotal role in launching the MPU team for Delivery in UKI, drafting playbooks, SOPs, and communication templates. Handled multi-scope escalations as a second-level reviewer for complex delivery partner deactivations, ensuring policy-aligned decisions.
Education
Degrees, certifications, and relevant coursework
University of the People
Pursued higher education through University of the People.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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