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Khairat Osama

@khairatosama

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Business Travel Consultant at Business-Class.com who earned the top sales award for highest generated gross profit.

Egypt

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At Business-Class.com, I worked as a Business travel Consultant and received the top sales agent award for December 2024 for the highest generated gross profit.

At SkyLuxTravel, I worked as a Business travel consultant and was recognized as a top sales agent in June 2022 and February 2023 for sales volume and gross profit.

As a TravelCoordinator at InternationalTravelNetwork, I provided administrative support for management and team operations, coordinating schedules, documentation, and reporting. Earlier at VOIS_UK, I worked in customer service, transition floors support, and digital support.

Experience

Work history, roles, and key accomplishments

Business Travel Consultant

Business-Class.com

May 2024 - May 2026 (2 years)

Top sales agent for December 2024, awarded for having the highest generated gross profit ($12k).

Sales Travel Consulting Profit Generation Customer Service

Business Travel Consultant

SkyLux Travel

Mar 2022 - Apr 2024 (2 years 1 month)

Top sales agent in June 2022 and February 2023, awarded for making the most number of sales (15 & 18) and the highest generated gross profit ($28k & $31k).

Sales Travel Consulting Profit Generation Customer Service

Travel Coordinator

International Travel Network

Jul 2021 - Jan 2024 (2 years 6 months)

Provided comprehensive administrative support to management and team operations, including scheduling, documentation, correspondence, data entry, and reporting. Coordinated with cross-functional teams to ensure smooth workflow and timely task completion.

Administrative Support Scheduling Documentation Correspondence Data Entry Reporting Cross functional Coordination

Customer Service Representative

VOIS UK

Sep 2019 - Sep 2021 (2 years)

Provided customer service support, achieving the Best CSR Award for January 2020 for best average handling time, highest net promoter score, and most consistent first call query solving.

Customer Service Net Promoter Score First Call Resolution Average Handle Time

Digital Support Expert

VOIS UK

Mar 2021 - Jun 2021 (3 months)

Provided digital support services, assisting customers with technical and service-related issues.

Digital Support Customer Service

Transition Floor Support

VOIS UK

Jul 2020 - Jun 2021 (11 months)

Provided real-time support and coaching to agents, including floor walking, live call assistance, and first-level escalation support.

Support Agent Floor Walking Live Call Assistance Whisper Coaching Queue Monitoring Side By Side Coaching Feedback Escalation Support

Education

Degrees, certifications, and relevant coursework

Al-Azhar University

Bachelor's Degree, History

2020 - 2024

Bachelor's degree in History with a strong foundation in historical analysis, critical thinking, and research methodologies.

Nahya Azhar Institute

High School Degree, General Studies

2015 - 2019

Completed preparatory and secondary education within the Al-Azhar system, combining general academic studies with in-depth learning in Arabic language, Islamic studies, and jurisprudence.