Open to opportunities

Salina Akther

@salinaakther

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Rental Operations Analyst optimizing inventory, revenue, and guest experience.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can optimize inventory and revenue through strong operations, cross-functional collaboration, and clear SOPs—while supporting teams with data accuracy, system improvements, and a strong guest experience.

I’m a Rental Operations Analyst focused on evaluating and managing oversell risk across 100+ properties to optimize inventory strategy, balancing revenue goals, operational capacity, and guest experience.

I led onboarding across multiple business segments into the Operations team, including associated inboxes and block builds & management, while partnering closely with Inventory Management and Yield teams to manage group block inventory and pricing.

I build practical SOPs, integration workflows, and system documentation to drive consistency, improve training, and strengthen operational efficiency across departments.

As a cross-functional liaison, I ensure accurate data flow between systems, resolve discrepancies, and provide high-level support for critical initiatives and system enhancements—then translate that work into clearer, more reliable operations.

Experience

Work history, roles, and key accomplishments

Current

Rental Operations Analyst

Current

Wyndham Vacation Club

Mar 2024 - Present (2 years 3 months)

Evaluated and managed oversell risk across 100+ properties to optimize inventory strategy, reducing relocation impacts by 30% while balancing revenue goals and operational capacity. Led onboarding of multiple business segments and partnered with Inventory Management and Yield teams to manage group block inventory and pricing.

Inventory Strategy Yield Management Revenue Management SOP Development Data Reconciliation

Rental Operations Agent

Wyndham Vacation Club

Dec 2022 - Mar 2024 (1 year 3 months)

Managed customer complaints, payments, reservations, and disputes across 100+ properties to support resolution and customer experience.

Payment Processing Reservation Management Dispute Resolution Customer Service Case Management

Boost Mobile General Manager

Boost Mobile

Aug 2019 - Dec 2022 (3 years 4 months)

Oversaw daily operations, reporting, and training across 8 wireless retail locations while driving sales of mobile devices, accessories, and service plans to meet carrier performance targets. Managed store KPIs including activations, upgrades, prepaid/postpaid conversions, and accessory rates, and developed training to help agents reach sales goals.

Retail Operations Sales Leadership KPIs Telecom Sales Forecasting Performance Management Upselling

Front Office Supervisor

Marriott Orlando Downtown

Feb 2019 - Aug 2019 (6 months)

Managed AM/PM MOD shifts and led front desk team training to support consistent guest service operations.

Front Desk Operations Shift Management MOD Coverage Guest Service

Manager in Training

Orlando Airport Marriott Lakeside

Feb 2018 - Feb 2019 (1 year)

Cross-trained in MOD, Night Audit, and housekeeping leadership roles and completed related reporting responsibilities.

Night Audit MOD Procedures Housekeeping Leadership Cross Training

VIP Arrival Host

Sheraton Vistana Resort

Jul 2017 - Feb 2018 (7 months)

Coordinated VIP assignments and maintained Excel-based arrival tracking to ensure accurate, high-touch guest arrival support.

Customer Service

Guest Service Agent

Hilton Orlando Lake Buena Vista

Nov 2015 - Jul 2017 (1 year 8 months)

Delivered high-touch guest service and successfully upsold services through FPG training.

Guest Service Upselling Customer Service Service Excellence

Sales Representative

Boost Mobile

Aug 2014 - Sep 2015 (1 year 1 month)

Operated the store independently, managing sales, inventory, and customer service to support daily retail performance.

Retail Sales Inventory Management Customer Service Product Sales Upselling

Education

Degrees, certifications, and relevant coursework

University of Central Florida (Rosen College)

Bachelor of Science in Hospitality Management, Hospitality Management

Earned a Bachelor of Science in Hospitality Management from the Rosen College of Hospitality Management at the University of Central Florida, completed in 2016.