Liz Reyes
@lizreyes1
Hotel operations manager blending technical know-how with creative service excellence.
ZimbabweWhat I'm looking for
I’m a passionate hotel operations leader driven to provide excellent service and surpass expectations. With 5+ years of operational knowledge, I thrive under pressure in high-demand environments, and I’m always looking for the next opportunity to marry technical know-how and creativity.
I’m cross-trained across front office, housekeeping, events & sales, and engineering to build a comprehensive foundation for Hotel Operations. I’ve built and deployed productivity-monitoring systems that strengthened operational planning and produced sustained monthly labor efficiencies, and I’ve developed custom tracking systems to turn operational data into actionable plans—improving clarity, consistency, and service satisfaction.
Experience
Work history, roles, and key accomplishments
Rooms Operations Mgr.
The Westin Georgetown
Jan 2025 - Present (1 year 7 months)
Led rooms operations and supported productivity monitoring and labor-efficiency improvements. Developed and deployed operational procedures and training resources to strengthen service satisfaction.
Assistant Room Ops. Mgr.
The Westin at Memorial City
Jan 2022 - Jan 2025 (3 years)
Assisted with rooms operations across key operational departments, supporting productivity-monitoring and operational planning. Helped restructure departmental procedures and create tracking systems to improve decision-making and service satisfaction.
Event Coord.
Marriott International
Coordinated events and contributed to documented procedures that improved consistency and departmental satisfaction.
Housing Coord.
Nextgen Marriott Business Group
Coordinated group housing operations and helped develop procedures to improve clarity and consistency.
Sales Administrator
Marriott International
Supported sales administration by restructuring and documenting procedures to improve clarity and consistency.
Manager of the 4th Quarter
Marriott International
Recognized as Manager of the 4th Quarter at Marriott International.
Spirit to Serve Awardee
Marriott International
Received the Spirit to Serve award at Marriott International.
Council Leader
Marriott International
Served as a council leader within Marriott International.
Hygiene Product Donations Coord.
Wanda Alston Foundation
Coordinated hygiene product donations as a volunteer for the Wanda Alston Foundation.
Clothing Drives Fundraise Coord.
Joint Effort Org
Coordinated fundraising and clothing drives as a volunteer for Joint Effort Org.
Fundraise Coord.
Tony’s Place
Coordinated fundraising efforts for Tony’s Place.
Pro-Bono Graphic Design
Joint Effort Org
Provided pro-bono graphic design support for Joint Effort Org.
Education
Degrees, certifications, and relevant coursework
Liz hasn't added their education
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Location
ZimbabweAuthorized to work in
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