Sarah Robertson

Oversee contractual agreements, operational software, and client event coordination to ensure seamless business operations and high customer satisfaction. Manage vendor sourcing, staff onboarding, and maintain Microsoft Simphony and reservation systems as primary client liaison.

Coordinated staff training and certification programs to ensure Food & Beverage departments met health and safety standards and supported high-profile event execution. Provided administrative support including reservations management and VIP itinerary coordination to streamline operations.

Managed full-cycle team operations including recruitment, training, and separations while directing daily production logistics and menu development to maintain inventory control and fulfill customer orders efficiently. Ensured consistent quality and operational throughput in a fast-paced bakery environment.

Oversaw daily operations of a high-volume coffee establishment, managing hiring, training, vendor relationships, and inventory to maintain quality and service standards. Handled budgeting, sales forecasting, and financial analysis to drive profitability and cost control.

Led training for new culinary team members and assisted in menu planning and execution for events, maintaining quality during high-volume service periods. Performed pre-service station checks and coordinated with front- and back-of-house staff to ensure smooth shift operations.

Analyzed P&L and implemented operational improvements that increased comparable store sales by 17%. Developed training protocols for Banquet Event Order management and coordinated catering logistics to improve service delivery and staff efficiency.

Completed a Bachelor of Science in Culinary Arts Management at The Art Institute of Atlanta, graduating in 2018.