salah yahya
@salahyahya
I provide hands-on IT support, network troubleshooting, and Windows Server administration for business users.
MoroccoWhat I'm looking for
I'm currently supporting users at RMA’s Casablanca head office, handling Level 1/2 incidents, workstation setup, user accounts, and ITSM ticket tracking across headquarters and branch offices.
Previously at M2T, I diagnosed hardware and software incidents, delivered remote support through AnyDesk and TeamViewer, and resolved network connectivity issues involving cabling and IP addressing. I also installed and configured workstations, printers, and office equipment while maintaining machines and software updates.
My internships at SDTM and CHATIR SARL gave me practical experience with Windows Server administration, Active Directory, GPOs, network maintenance, CCTV systems, software installation, and user troubleshooting.
I'm building my career in systems, networks, and technical support, bringing a serious, motivated approach and a strong interest in developing my IT skills.
Experience
Work history, roles, and key accomplishments
Helpdesk Technician
RMA (Royale Marocaine d'Assurance)
Sep 2025 - Present (11 months)
Provided Level 1/2 user support, incident handling, and workstation installation and configuration. Managed user accounts and maintained the IT fleet while tracking tickets via the ITSM tool.
Education
Degrees, certifications, and relevant coursework
PIMAS Institut
Specialized Technician Diploma, Computer Systems
2023 -
Earned a Specialized Technician Diploma in Computer Systems from PIMAS Institut in Agadir.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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