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Abrar Akazzaz

@abrarakazzaz

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IT support technician at Proinsur Maroc Tanger who deployed a GLPI/PRTG environment using VMware Workstation.

Morocco

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At Proinsur Maroc Tanger, I supported users and helpdesk requests across Windows environments and network equipment during my IT Specialist internship.

I deployed a GLPI/PRTG environment under VMware Workstation with Ubuntu and Windows Server. I also participated in network analysis and RJ45 and fiber-optic cabling and maintenance.

At OPEN TIC Tétouan, I provided Level 1 support for Windows and Linux users and configured and troubleshot TCP/IP, DNS, and DHCP networks. I also worked on a project deploying an IaaS cloud infrastructure under Ubuntu using OpenStack and VirtualBox.

Experience

Work history, roles, and key accomplishments

IT Specialist

Proinsur Maroc Tanger

Apr 2026 - Sep 2026 (5 months)

Provided user support and helpdesk assistance on Windows environments and network equipment. Deployed GLPI/PRTG environment under VMware Workstation with Ubuntu and Windows Server, and participated in network tasks including analysis of network architecture and cabling.

Windows Linux GLPI PRTG VM Ware Workstation Ubuntu Windows Server TCP IP RJ45 Fiber Optics Help Desk Network Troubleshooting

Support and IT Optimization

OPEN TIC Tétouan

Apr 2025 - May 2025 (1 month)

Provided N1 user support on Windows/Linux environments and resolved technical incidents. Configured and troubleshot network services including TCP/IP, DNS, and DHCP, and optimized systems with hardware maintenance and user request tracking.

Windows Linux TCP IP DNS DHCP System Optimization Hardware Maintenance User Support OpenStack VirtualBox

Club Member - Main Info

ISMO Tétouan

Jan 2023 - Jan 2025 (2 years)

Diagnosed and resolved incidents on Windows, Windows Server, and Linux systems. Performed preventive and corrective maintenance on IT equipment and configured TCP/IP networks.

Windows Windows Server Linux TCP IP Incident resolution Preventive Maintenance Corrective Maintenance