HBhamza benali
@hamzabenali
Technician specialized in computer networks and technical support.
MoroccoWhat I'm looking for
As a dedicated and creative technician specialized in computer networks, I bring a wealth of experience in technical support and telecommunications. With a solid background in various roles, including technical assistant and teleconsultant, I have honed my skills in network management and troubleshooting. My journey has equipped me with a deep understanding of routing and switching, as well as expertise in Microsoft technologies.
Throughout my career, I have successfully contributed to multiple projects, ensuring operational efficiency and reliability in network systems. My certifications, including CCNA and Microsoft Certified Professional, reflect my commitment to continuous learning and professional development. I thrive in dynamic environments where I can leverage my technical knowledge to assist others and enhance their experiences.
Experience
Work history, roles, and key accomplishments
Téléconseiller
WEBHELP MultiMedia Meknès
Jan 2018 - Feb 2018 (1 month)
Served as a Teleconseiller, assisting customers with inquiries and providing solutions. Developed strong communication skills and customer service expertise.
Technicien Niveau 3
TELEPERFORMANCE Rabat
Jan 2015 - Jan 2016 (1 year)
Provided Level 3 technical support, focusing on Microsoft products and services. Managed complex issues related to Exchange and Office 365.
Assistant Technique FAI
WEBHELP MultiMedia Fès
Jan 2013 - Feb 2013 (1 month)
Worked as an Assistant Technical FAI, providing technical support and troubleshooting for internet services. Gained foundational knowledge in networking and communication protocols.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Technicien Spécialisé, Networking
2015 - 2017
Obtained a diploma as a Technicien Spécialisé en réseaux informatiques, focusing on advanced networking techniques and support.
Unknown Institution
Technicien, Computer Maintenance
2013 - 2015
Earned a diploma in Technicien en maintenance informatique et support réseaux, emphasizing maintenance and technical support skills.
Unknown Institution
Baccalauréat, Life Sciences
2011 - 2012
Completed studies at the Niveau-bac in sciences de la vie et de la terre, providing a foundational understanding of life sciences.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
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