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Abdelhamid Benmbarek

@abdelhamidbenmbarek

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IT Supervisor Analyst with expertise in systems and network engineering.

Morocco

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What I'm looking for

I seek a dynamic role that fosters growth and innovation in IT.

I am an IT Supervisor Analyst with a Master's in Systems, Network, and Security Engineering. My journey in the IT field began with a Professional Bachelor's Degree in Management IT, followed by a solid foundation in IT Systems and Networks. I have honed my skills through various roles, including my current position at ECONOCOM Maroc, where I ensure 24/7 availability and manage incident operations effectively.

Throughout my career, I have developed a strong technical skill set, particularly in Cisco routing and switching, system monitoring, and problem-solving. My experience as a Level 2 Technical Operator at PROXIMUS has equipped me with the ability to handle complex technical issues and collaborate with diverse teams to deliver exceptional service. I am passionate about leveraging my skills to contribute to innovative IT solutions.

Experience

Work history, roles, and key accomplishments

Current

IT Supervisor Analyst

Current

Econocom Maroc

Jul 2023 - Present (1 year 11 months)

Monitored IT systems and infrastructure, managing tickets and customer requests while ensuring 24/7 availability. Collaborated with relevant teams for incident detection and resolution, adhering to procedures during production deployments and solving technical problems.

System Monitoring Infrastructure Monitoring Ticketing Linux Windows Problem Solving Cisco

Technical Service Technician Telecommunication

Ikanbi BPO Casa

Oct 2021 - Present (3 years 8 months)

Operated as a Level 2 Technical Operator for the Belgian Internet Service Provider PROXIMUS. Provided advanced technical support for ADSL and FTTS infrastructure.

Telecommunications FTTS Technical Support Infrastructure PROXIMUS

Technical Service Operator

Intelcia Groupe S.A

Oct 2018 - Present (6 years 8 months)

Managed technical ADSL/FTTH activities for the French operator SFR. Provided frontline technical support and issue resolution for telecommunication services.

Technical Support SFRS Telecommunications Customer Service

Observation Internship

Ministry of Economy and Finance – AGR

May 2017 - Present (8 years 1 month)

Completed an observation internship at the Ministry of Economy and Finance – AGR. Successfully set up a Print Server on Linux CentOS.

CentOS System Administration Technical Documentation

Education

Degrees, certifications, and relevant coursework

Faculty of Science and Technology Settat

Professional Master's, Systems, Network, and Security Engineering

Studied advanced concepts in systems, network, and security engineering. Gained expertise in designing, implementing, and securing complex IT infrastructures.

Multidisciplinary Faculty of Larache – University of Abdelmalek Essaâdi

Professional Bachelor's Degree, Management IT

Focused on the intersection of IT and management principles. Developed skills in managing information technology systems and projects.

Brevet de Technicien Supérieur (BTS) Salé

Brevet de Technicien Supérieur (BTS), IT Systems and Networks

Acquired practical skills in IT systems and network administration. Covered topics such as network configuration, system maintenance, and troubleshooting.