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@abdelhamidbenmbarek
IT Supervisor Analyst with expertise in systems and network engineering.
MoroccoI am an IT Supervisor Analyst with a Master's in Systems, Network, and Security Engineering. My journey in the IT field began with a Professional Bachelor's Degree in Management IT, followed by a solid foundation in IT Systems and Networks. I have honed my skills through various roles, including my current position at ECONOCOM Maroc, where I ensure 24/7 availability and manage incident operations effectively.
Throughout my career, I have developed a strong technical skill set, particularly in Cisco routing and switching, system monitoring, and problem-solving. My experience as a Level 2 Technical Operator at PROXIMUS has equipped me with the ability to handle complex technical issues and collaborate with diverse teams to deliver exceptional service. I am passionate about leveraging my skills to contribute to innovative IT solutions.
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Work history, roles, and key accomplishments
Econocom Maroc
Jul 2023 - Present (2 years 4 months)
Monitored IT systems and infrastructure, managing tickets and customer requests while ensuring 24/7 availability. Collaborated with relevant teams for incident detection and resolution, adhering to procedures during production deployments and solving technical problems.
Ikanbi BPO Casa
Oct 2021 - Present (4 years 1 month)
Operated as a Level 2 Technical Operator for the Belgian Internet Service Provider PROXIMUS. Provided advanced technical support for ADSL and FTTS infrastructure.
Intelcia Groupe S.A
Oct 2018 - Present (7 years 1 month)
Managed technical ADSL/FTTH activities for the French operator SFR. Provided frontline technical support and issue resolution for telecommunication services.
Ministry of Economy and Finance – AGR
May 2017 - Present (8 years 6 months)
Completed an observation internship at the Ministry of Economy and Finance – AGR. Successfully set up a Print Server on Linux CentOS.
Degrees, certifications, and relevant coursework
Professional Master's, Systems, Network, and Security Engineering
Studied advanced concepts in systems, network, and security engineering. Gained expertise in designing, implementing, and securing complex IT infrastructures.
Professional Bachelor's Degree, Management IT
Focused on the intersection of IT and management principles. Developed skills in managing information technology systems and projects.
Brevet de Technicien Supérieur (BTS), IT Systems and Networks
Acquired practical skills in IT systems and network administration. Covered topics such as network configuration, system maintenance, and troubleshooting.
Bachelor's degree, Physical Sciences
Completed studies in physical sciences, covering fundamental concepts in physics and chemistry. Prepared for further academic pursuits.
Software and tools used professionally
MoroccoYou can contact Abdelhamid and 90k+ other talented remote workers on Himalayas.
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