Open to opportunities

Med Mehdi Alhilali

@medmehdialhilali

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IT professional specializing in technical support and user assistance.

Morocco

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and a collaborative environment where I can utilize my technical skills to enhance user satisfaction.

As a dedicated IT professional, I specialize in technical support and user assistance. My goal is to quickly diagnose and resolve incidents while ensuring user satisfaction through effective and personalized service. I hold a Specialized Technician Diploma in Computer Networks from ILIEC, Dakhla, where I developed in-depth skills in network administration, system maintenance, and IT infrastructure management.

Throughout my career, I have focused on improving client satisfaction by studying fundamental concepts of virtualization, network security, and equipment configuration. My practical expertise includes the installation, configuration, and troubleshooting of computer systems. I am also multilingual, which enhances my ability to communicate effectively with diverse clients and ensure optimal user experiences.

Experience

Work history, roles, and key accomplishments

Current

Télévendeur

Current

AD Développement

Sep 2024 - Present (8 months)

Planned and managed appointments for photovoltaic panel installations in France. Utilized strong communication skills to interact with clients, understand their needs, and schedule interventions effectively.

Scheduling Sales Planning

Technicien IT et Réceptionniste

Riad Le Moulin de Taroudant

Jan 2022 - Dec 2024 (2 years 11 months)

Provided technical support to clients on weekends, including resolving connectivity and IT equipment issues. Managed reception processes and financial transactions with precision and professionalism.

IT Support Troubleshooting Connectivity Issues Customer Service

Education

Degrees, certifications, and relevant coursework

ILIEC – Dakhla

Diplôme de Technicien Spécialisé, Systèmes et Réseaux Informatiques

Acquis des compétences approfondies en administration des réseaux, maintenance des systèmes et gestion des infrastructures IT. Étudié les concepts fondamentaux de la virtualisation, la sécurité des réseaux, et la configuration des équipements réseau (switches, routeurs, etc.). Développé une expertise pratique dans l’installation, la configuration, et le dépannage de systèmes informatiques.