Open to opportunities

Sakshi User

@sakshiuser6

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Experienced Administrator with a passion for client service and operations.

India

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What I'm looking for

I am looking for opportunities that allow me to grow professionally while ensuring operational excellence and enhancing client satisfaction.

I am a detail-oriented and adaptable administrative professional with almost 8 years of experience supporting organizational operations across various industries, including automotive, certification, fitness, fashion, and travel. My journey has been defined by my passion for client service, organizational excellence, and process improvement. I take pride in managing administrative tasks, front office operations, audit documentation, and CRM systems with precision and consistency.

Throughout my career, I have had the opportunity to work with esteemed organizations like TUV SUD South Asia, Mercedes Benz – Joshi Autozone, and Leena Mogre’s Fitness Center. Each role has strengthened my communication skills, broadened my technical capabilities, and reinforced my ability to handle client interactions and internal coordination with professionalism. I thrive in structured environments and bring a customer-focused approach to every task.

My educational background includes a Bachelor of Arts from Himachal Pradesh University and a diploma in Aviation, Hospitality & Travel Management. I am now seeking meaningful opportunities where I can grow professionally while supporting operational excellence and client satisfaction. Let’s connect to explore how I can add value to your team.

Experience

Work history, roles, and key accomplishments

Administrator

TUV SUD South Asia

Jul 2021 - Aug 2023 (2 years 1 month)

Managed administrative duties including preparation of ISO 9001:2015, 14001, 45001, and IATF audit documentation. Worked with internal software systems like IVR and I-CERT to address client and internal queries efficiently.

ISO 9001 IATF IVR Client Communication Data Analysis Reporting Compliance

Customer Relationship Executive

Mercedes Benz – Joshi Autozone

Aug 2019 - Jun 2021 (1 year 10 months)

Focused on enhancing customer experience for a premium automotive brand, managing customer queries, tracking satisfaction metrics, and preparing monthly reports for customer retention and service feedback. Regularly followed up with clients post-service, handled complaints with sensitivity, and collaborated with the service department to improve turnaround times.

Customer Relationship Management Customer Satisfaction Reporting Client Communication

Front Desk Executive

Antilog Vacations

Jun 2018 - Jul 2019 (1 year 1 month)

Managed all front desk operations, including guest check-ins, handling calls, and maintaining daily visitor logs. Assisted the HR team with employee joining and exit formalities, coordinated housekeeping, maintained office supplies, and ensured smooth day-to-day facility operations.

Visitor Logs Multitasking Office Management Customer Service

Guest Relationship Executive

Leena Mogre’s Fitness Center

Sep 2015 - May 2018 (2 years 8 months)

Managed memberships, administered client payments, and promoted new fitness classes. Built lasting relationships with members, resolved concerns, and ensured facility cleanliness.

Class Promotion Relationship Building Conflict Resolution

Fashion Consultant

Elle – Arvind Brands Pvt. Ltd.

Mar 2012 - Oct 2013 (1 year 7 months)

Advised clients on clothing styles, up-sold accessories, and arranged merchandise displays by season and brand. Met monthly sales targets and ensured customers received personalized service.

Fashion Consulting Sales Merchandising Visual Merchandising Sales Targets Customer Service Fashion Trends Client Preferences Persuasion

Guest Relationship Executive

Platinum Fitness & Spa

Nov 2010 - Apr 2012 (1 year 5 months)

Managed front desk operations, maintained client records, handled payments, and resolved inquiries. Coordinated with trainers and the store manager to ensure smooth gym operations.

Client Records Inquiry Resolution Gym Operations Merchandising Stock Management Upselling Guest Service

Education

Degrees, certifications, and relevant coursework

Himachal Pradesh University

Bachelor of Arts, Arts

Studied a Bachelor of Arts at Himachal Pradesh University. Gained foundational knowledge across various disciplines, enhancing critical thinking and communication skills.

Jet Waves Academy

Diploma, Aviation, Hospitality & Travel Management

Completed a Diploma in Aviation, Hospitality & Travel Management at Jet Waves Academy. Focused on developing skills essential for the aviation, hospitality, and travel industries.