Deepthi kumar

Managed front desk operations, email correspondence, and inbound calls while coordinating schedules and maintaining accurate digital records to ensure smooth office functioning.

Provided remote and on-site administrative support including scheduling, CRM record maintenance, travel bookings and vendor coordination to optimize costs and client satisfaction.

Managed inbound inquiries and CRM booking records, performed accurate data entry and follow-ups, and coordinated with hotels and service providers to ensure reservation accuracy.

Handled inbound/outbound calls for Australian clients, maintained detailed CRM records, and accurately managed repayment plans, disputes, and compliance documentation to improve service reliability.

Managed account inquiries and updated client information for US clients, ensuring accurate documentation and timely resolution of customer issues through careful data entry and record maintenance.

Handled inbound FedEx UK customer queries, maintained shipment records and performed data entry for tracking and reporting to ensure accurate logistics support.

Entered client booking data into reservation systems, updated CRM records and issued e-tickets to maintain accurate travel documentation and timely customer service.

Updated carrier rates, maintained export/import documentation and coordinated shipment records for USA and Canada lanes to ensure accurate logistics pricing and documentation.

Maintained student records, documented attendance and progress reports, and planned educational activities and field trips to support student learning and program delivery.

Completed a Bachelor of Arts degree at the University of Mumbai, graduating in 2021.