Open to opportunities

harpreet bedi

@harpreetbedi

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Experienced office administrator and customer service professional focused on satisfaction and efficiency.

India

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What I'm looking for

I’m looking for an office/admin or customer service role where I can maintain customer satisfaction, use CRM systems, and apply strong active listening, multitasking, scheduling, and document accuracy—so the team can resolve issues quickly and run efficiently.

I’m a customer-focused office and administration professional who thrives in fast-paced, communication-heavy environments. I’ve built a track record of managing inbound calls, sustaining strong customer relationships, and maintaining a calm, professional presence when issues arise.

In office administration roles, I handle day-to-day operations like scheduling, document preparation, reception support, inventory and office supplies, and confidential physical and digital filing systems. I also support teams by preparing agendas, recording meeting minutes, updating databases, and drafting reports, invoices, and presentations—always with organized, consistent practices and a commitment to giving every customer a positive, memorable experience.

Experience

Work history, roles, and key accomplishments

Office Administrative Assistant

Rebel Freightways Ltd

Sep 2023 - Oct 2025 (2 years 1 month)

Managed office administration including inventory and office equipment, while ensuring an organized workspace. Handled inbound communications, drafted business documents, and supported meetings by preparing agendas and recording minutes.

Office Administration Inventory Management Scheduling document preparation Email Management Meeting Minutes

Customer Service Representative

Tech Mahindra

Aug 2022 - Jul 2023 (11 months)

Resolved customer complaints and inquiries via inbound calls, chats, and emails, fast-tracking issues to improve problem resolution. De-escalated tense situations with a calm, professional approach to maintain customer satisfaction.

Customer Service Complaint Resolution Inbound Calls Chat Support Email Support De escalation Active Listening Multitasking Customer Relationship Management (CRM)

Office Administrator

All Collars

Apr 2021 - Jun 2021 (2 months)

Provided professional customer support by answering phone and email inquiries and coordinating responses with internal staff. Supported administrative scheduling by managing calendars and prioritizing meetings and appointments.

Customer Service Phone Support Calendar Management Meeting Coordination Administrative Support Time Management Organizational Skills

Office Administrator

ANY Group

Jan 2021 - Mar 2021 (2 months)

Handled customer and internal inquiries through phone and email while maintaining office inventory by reordering supplies. Streamlined office communications by filtering emails by importance and escalating issues to leadership.

Administrative Coordination Customer Support Correspondence Management Email Triage Escalation

Merchandise Handler

GAP Inc.

Oct 2019 - Dec 2019 (2 months)

Retrieved merchandise by reading orders and locating items in bins or on shelves to support fulfillment. Verified invoices against received items and prepared products for wrapping and shipment.

Warehouse operations Packing Shipping Support

Office Coordinator

Wind Tech Pvt. Ltd

Sep 2014 - Jun 2017 (2 years 9 months)

Coordinated incoming and outgoing mail and packages while following data confidentiality practices and managing heavy daily call volumes. Maintained office inventory and travel bookings, and documented daily activity reports for senior management review.

Office Coordination Confidentiality Meeting Coordination Travel Booking Inventory Management Call Handling