Sakshi Rajput

I’m a dedicated CRM & customer relations professional with 3+ years of real estate experience focused on customer lifecycle management, post-sales coordination, and client retention. I manage 300+ active CRM records with zero data discrepancies while maintaining strict SLA and TAT adherence.

I take pride in escalation handling: I diagnose root causes for dissatisfied clients and coordinate across relevant departments to ensure timely, satisfactory resolution. I’m also a strong, bilingual communicator (Hindi & English), with a clear focus on improving the buyer journey through actionable insights.

In my CRM role, I generate weekly MIS reports and CRM dashboards to track engagement metrics, pipeline health, and customer retention KPIs for the senior sales team. I conduct VOC (Voice of Customer) analysis to identify recurring friction points and drive measurable CSAT improvements.

I was promoted from Telesales to CRM within 2 years at KW Groups based on client-handling excellence and systematic follow-up discipline. Most recently, I’ve handled inbound and outbound touchpoints across the full buyer lifecycle, nurturing 100+ prospects and improving conversion by an estimated 20% through consistent follow-up cadences.