Samshad Ali
@samshadali
Customer Service Executive at Teleperformance handling international support across calls, chat, and email.
IndiaWhat I'm looking for
At Teleperformance, I handle international customer interactions through calls, chat, and email. I provide solutions for billing, account, and product-related queries.
I maintain 100% SLA adherence and have achieved above-target quality metrics while consistently exceeding performance benchmarks in response quality and turnaround time.
I’m seeking a challenging position in International Customer Support where I can use my communication and problem-solving skills to enhance customer satisfaction and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Handled international customer interactions via call, chat, and email with accuracy and professionalism. Provided effective solutions for billing, account, and product-related queries while maintaining high CSAT scores.
Education
Degrees, certifications, and relevant coursework
J. S. University
Bachelor of Computer Applications, Computer Applications
2021 - 2024
Pursued a Bachelor of Computer Applications degree from J. S. University, Agra, from 2021 to 2024.
Prisha International School
12th (CBSE), General Studies
2019 - 2021
Grade: 75%
Completed 12th grade under the CBSE board with 75% marks.
J. P. Education Academy
10th (CBSE), General Studies
2017 - 2019
Grade: 80.2%
Completed 10th grade under the CBSE board with 80.2% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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