Open to opportunities

Sakshi Chavan

@sakshichavan

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MBA graduate specializing in International Marketing and customer engagement.

India

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What I'm looking for

I am looking for opportunities that foster growth, collaboration, and impactful marketing strategies.

I am an MBA graduate in International Marketing from the United Kingdom, with a robust background in Sales, Marketing, Customer Success, and Operations Management. My experience spans across various industries where I have successfully executed strategic marketing initiatives, streamlined operations, and enhanced customer engagement, driving measurable business growth.

As a Freelance Market Research Analyst, I have worked with over 15 clients, delivering actionable insights that led to significant improvements in product engagement and customer retention. My role as a Customer Success Associate at LearnDesk allowed me to utilize CRM tools effectively, resulting in a notable increase in lead conversions and revenue growth. I thrive in dynamic environments and am passionate about leveraging my skills to optimize performance and deliver impactful results.

Experience

Work history, roles, and key accomplishments

Current

Market Research Analyst

Current

Freelance

Jan 2025 - Present (6 months)

Conducted market research and analysis for over 15 clients, identifying trends, customer preferences, and competitive landscapes across 5 different industries. Delivered actionable insights and recommendations that helped clients increase their product engagement by up to 20% and improve their marketing strategies, leading to 10% growth in customer retention.

Market Research Data Analysis Competitive Analysis Client Preferences Marketing Strategies Customer Retention Survey Design Focus Groups Report Writing

Supervisor

Starbucks

Mar 2023 - Jun 2025 (2 years 3 months)

Managed day-to-day operations, sales, purchase orders, inventory, budgeting, and administrative tasks, leading a team of 15 staff members to ensure smooth business operations and consistent growth. Conducted regular audits, analysed SMG reports, and implemented process improvements, resulting in a 30% increase in customer satisfaction and retention.

Operations Management Sales Inventory Management Budgeting Team Leadership Auditing Process Improvement Customer Satisfaction Staff Training Marketing Campaigns

Supervisor

Pier House Beaumaris

Mar 2022 - Feb 2023 (11 months)

Resolved 98% of service issues, optimized staff schedules for 20+ team members, and enhanced training efficiency by 25%. Managed inventory with 99% accuracy and ensured seamless operations, reducing errors by 15%.

Scheduling Inventory Management Operations Management

Customer Success Associate

LearnDesk India

Jul 2020 - Nov 2021 (1 year 4 months)

Utilized CRM tools (Salesforce, Streak, Pipedrive) to manage sales outreach, email campaigns, and product training, driving a 20% increase in lead conversions. Advised 10-15 clients monthly on procurement and business strategies, leading to a 30% revenue boost through tailored, data-driven solutions.

CRM Salesforce Streak Pipedrive Sales Outreach Email Campaigns Product Training Lead Conversion Business Strategy Revenue Streaks

Education

Degrees, certifications, and relevant coursework

Bangor University

Master's in International Marketing, International Marketing

Specialized in Brand Management & Marketing, gaining expertise in global market trends and strategic brand positioning. Developed comprehensive marketing strategies and conducted in-depth market analysis.

Chandigarh University

Bachelor's in Business Administration, Business Administration

Focused on Marketing, Sales & Foreign Exchange Management, building a strong foundation in business principles. Acquired practical skills in sales strategies, marketing campaigns, and international business operations.