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Lakshitha Amin

@lakshithaamin

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Results-driven Client Success Analyst and Project Lead delivering actionable market insights.

India

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What I'm looking for

I’m looking for a role where I can lead client success and project delivery, strengthen stakeholder relationships, and turn market research into actionable insights—improving efficiency and driving innovation and commercial growth.

I’m a results-driven management professional with over 5 years of experience in business analysis, market research, client success, and project management across global FMCG and F&B accounts. I’ve led teams, improved project efficiency by 10%, managed client deliverables, and delivered actionable insights to support innovation, business growth, and commercial success.

I organize project teams, assign responsibilities, develop schedules, and manage stakeholders—delivering market insights to 50+ F&B clients while improving customer engagement and retention. I work extensively with Innova Market Insights data and tools like Tableau and Power BI, and I’ve represented Innova at international trade shows to build strong client relationships.

Experience

Work history, roles, and key accomplishments

Team Lead - Consumer & Market Analyst

Innova Market Insights

Mar 2024 - Aug 2024 (5 months)

Led the Client Success Analyst team, improving project efficiency by 10% while delivering market insights. Provided solutions and stakeholder support for 50+ F&B clients to strengthen customer engagement and retention.

Client Success Client Relationship Management Stakeholder Management Project Management Team Leadership Market Insights Market Research Customer Engagement Customer Retention Reporting

Team Lead - C & M Analyst

Innova Market Insights

Apr 2023 - Feb 2024 (10 months)

Managed client recurring and ad hoc tasks and designed/implemented new deliverables for clients. Organized project teams, assigned responsibilities, developed project schedules, and determined resource requirements.

Client Relationship Management Project Management Team Leadership Stakeholder Management Scheduling Resource Planning

Client Success Analyst

Innova Market Insights

Dec 2021 - Mar 2023 (1 year 3 months)

Supported market research analysis using Innova Market Insights data and created premium reports for top-tier clients. Improved customer satisfaction through proactive engagement, custom insights, and delivery of actionable recommendations.

Excel Market Research & Analysis Reporting Tableau Power BI Microsoft Word Microsoft PowerPoint Templafy Dynamics 365 Customer Satisfaction Data Analysis Client Engagement

Research Analyst

Innova Market Insights

Apr 2021 - Nov 2021 (7 months)

Analyzed product and market trends and innovations to answer business questions and identify new product development opportunities using data and KPI analysis. Generated and communicated actionable insights to support strategic decisions across food and beverage.

Data Analysis Market Research Trend Analysis KPI Analysis Storytelling New Product Development Pricing Commercial Insights

Business Analyst

Hangyo Ice Creams Pvt Ltd

Jul 2016 - May 2018 (1 year 10 months)

Completed an organizational structure and training program as a business analyst.

Internship

Metro Cash & Carry

Supported market research analysis and collaborated with FMCG clients to execute custom studies. Delivered client-ready reports and insights and contributed to marketing mix and consumer behavior analysis for strategic decision-making.

Market Research FMCG Customer Partnerships Client Reporting consumer behavior Retailer Opportunity Assessment NPD