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Kathleen Wheeler

@kathleenwheeler

Operations Lead at Duct Tape Marketing coordinating a global network of 100+ professionals.

At Duct Tape Marketing, I lead daily operations and communications for a global network of 100+ consultants, agencies, and fractional CMOs. I coordinate member onboarding and maintain operational records and reporting.

At Papillon Grand Canyon Helicopters, I advanced from ramp duties into tower operations supporting Part 135 helicopter activity. I coordinated aircraft arrivals, departures, and sequencing across approximately 24 helipads, communicating with pilots and the FAA tower.

With Arizona Department of Public Safety, I prioritized incidents and coordinated field resources through dispatch systems. As acting shift supervisor, I managed assignments and coverage, and received a Director’s Office commendation for communications during a critical multi-agency incident.

Experience

Work history, roles, and key accomplishments

Current

Agency Network Lead / Network Success Manager

Current

Duct Tape Marketing

Aug 2022 - Present (4 years 2 months)

Lead daily operations and communications for a global network of 100+ consultants, agencies, and fractional CMOs. Coordinate onboarding, training, events, and personnel management.

Operations Communication Skills Onboarding Training Event Coordination Personnel Management Reporting Monday.Com CRM Google Workspace Microsoft Office

Patient Care Technician / Point-of-Care Test Site Manager

University of Texas Medical Branch

Aug 2020 - Apr 2021 (8 months)

Provided direct patient care on a post-surgical unit within a Level I trauma center, including critically ill and COVID patients. Maintained testing logs and compliance documentation.

Patient Care Point of Care Testing Compliance Documentation Corporate Trainer collaborative leadership

Volunteer Staff Coordinator

Overland Expo

Feb 2015 - Jul 2015 (5 months)

Recruited, scheduled, and coordinated 200+ volunteers for large multi-day events, managing assignments and communications.

Volunteer coordination Scheduling Event Management Communication Skills

Police / Fire / EMS / 911 Dispatcher

Payson Police Department

Dec 2014 - May 2015 (5 months)

Prioritized emergency calls and coordinated law enforcement, fire, and EMS field resources.

Emergency Dispatch 911 Experience Police Fire EMS Resource Coordination

Administrative Assistant to VP / Development & Marketing Assistant

Northern Arizona Healthcare

Nov 2013 - Oct 2014 (11 months)

Coordinated executive travel, schedules, meetings, rental cars, confidential correspondence, and recurring reports.

Executive Support Travel Coordination Scheduling Confidential Correspondence Reporting

Police Communications Dispatcher / Acting Shift Supervisor

Arizona Department of Public Safety

Jan 2007 - Aug 2012 (5 years 7 months)

Prioritized incidents and coordinated field resources through multi-channel radio, 911/telephone, and computer-aided dispatch. Managed staffing and sensitive records as acting shift supervisor.

Dispatch Emergency Communications Radio Communication CAD NCIC FCIC ACJIS Incident Triage Staffing Management

Remote Pilot Operator

Washington Consulting Group / Lockheed Martin Contract

Jan 2005 - Dec 2006 (1 year 11 months)

Supported air traffic controller training by simulating pilot communications and aircraft movements in ZLA airspace. Maintained flight-progress strips and tracked simulated aircraft.

Air Traffic Control Simulation Pilot Communications Flight Progress Strips ZLA Airspace

Ramp Agent / Part 135 Tower Operations

Papillon Grand Canyon Helicopters

May 2004 - Apr 2005 (11 months)

Coordinated arrivals, departures, and sequencing across 24 helipads, communicating with pilots and FAA tower. Managed aircraft availability changes and passenger manifests to minimize disruptions.

Aircraft Movement Coordination Part 135 Operations Helipad Operations Pilot Communications FAA Defense Coordination Weight And Balance Passenger Manifest