SS
Open to opportunities

Sakara Stephenson

@sakarastephenson

Dynamic customer service professional with 7 years of experience.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic customer service professional with over seven years of experience in diverse roles, including as a CDC-INFO Generalist and a CSR for COVID-19 inquiries. My proven track record of enhancing customer satisfaction and resolving complex issues has allowed me to work with clients such as Aon and Jamaican Jerk King. I am skilled in multilingual communication, CRM software, and relationship management, and I am eager to leverage my expertise in a dedicated customer service position.

Throughout my career, I have successfully managed various responsibilities, from facilitating employee enrollment in benefits programs at Aon to coordinating large-scale events like the Kansas City Reggae Music & Jerk Festival. My experience as a CEO/Owner of a juice/smoothie bar has honed my skills in inventory management and staffing, ensuring high service standards. I am passionate about delivering exceptional customer experiences and am committed to continuous improvement in all my endeavors.

Experience

Work history, roles, and key accomplishments

AO
Current

Seasonal Benefits Counselor/Analyst

Aon

Oct 2022 - Present (2 years 8 months)

Facilitated employee enrollment in benefits programs, ensuring satisfaction and compliance. Addressed client inquiries and executed insurance cancellations, enhancing service satisfaction through efficient solutions.

JK

Cashier/Customer Service/Sales Associate

Jamaican Jerk King

Jan 2018 - Oct 2018 (9 months)

Provided exceptional customer service, managed cash transactions, and maintained inventory to ensure a well-organized store environment.

MA

Dressing Rooms Associate

Marshalls

Aug 2014 - Sep 2014 (1 month)

Maintained cleanliness and organization in dressing room areas, ensuring efficient inventory management.

Education

Degrees, certifications, and relevant coursework

East-West University logoEU

East-West University

Bachelor of Arts, Law Enforcement/Criminal Justice

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Sakara Stephenson - Seasonal Benefits Counselor/Analyst - Aon | Himalayas