Sakara Stephenson
@sakarastephenson
Dynamic customer service professional with 7 years of experience.
United StatesWhat I'm looking for
I am a dynamic customer service professional with over seven years of experience in diverse roles, including as a CDC-INFO Generalist and a CSR for COVID-19 inquiries. My proven track record of enhancing customer satisfaction and resolving complex issues has allowed me to work with clients such as Aon and Jamaican Jerk King. I am skilled in multilingual communication, CRM software, and relationship management, and I am eager to leverage my expertise in a dedicated customer service position.
Throughout my career, I have successfully managed various responsibilities, from facilitating employee enrollment in benefits programs at Aon to coordinating large-scale events like the Kansas City Reggae Music & Jerk Festival. My experience as a CEO/Owner of a juice/smoothie bar has honed my skills in inventory management and staffing, ensuring high service standards. I am passionate about delivering exceptional customer experiences and am committed to continuous improvement in all my endeavors.
Experience
Work history, roles, and key accomplishments
Seasonal Benefits Counselor/Analyst
Aon
Oct 2022 - Present (3 years 8 months)
Facilitated employee enrollment in benefits programs, ensuring satisfaction and compliance. Addressed client inquiries and executed insurance cancellations, enhancing service satisfaction through efficient solutions.
CEO/Owner
HempMeCannabudistic
Mar 2021 - Jan 2023 (1 year 10 months)
Managed inventory and staffing for a juice/smoothie bar, overseeing daily operations to maintain high service standards and ensure optimal stock levels.
Coordinator
Friends of Reggae International
Apr 2020 - Jan 2023 (2 years 9 months)
Coordinated events including the Kansas City Reggae Music & Jerk Festival, managing logistics and media relations to ensure successful outcomes.
CDC-INFO Generalist
Manpower/Maximus
Aug 2022 - Nov 2022 (3 months)
Handled caller inquiries for CDC-INFO, providing information and referrals while managing complex calls from special audiences.
CDC VAX Agent
ManpowerGroup & Maximus
Aug 2019 - Nov 2019 (3 months)
Resolved inquiries related to COVID-19, coordinating transportation services to enhance customer satisfaction.
Cashier/Customer Service/Sales Associate
Jamaican Jerk King
Jan 2018 - Oct 2018 (9 months)
Provided exceptional customer service, managed cash transactions, and maintained inventory to ensure a well-organized store environment.
Delivery Driver
West Indies Bakery/Restaurant
Feb 2017 - May 2018 (1 year 3 months)
Managed timely delivery of products and coordinated catering events, contributing to festival operations.
Mentor and Tutor/Coordinator
Alliance for Community Peace
Jul 2017 - Sep 2017 (2 months)
Mentored youth and coordinated events, ensuring effective communication and seamless operations.
Dressing Rooms Associate
Marshalls
Aug 2014 - Sep 2014 (1 month)
Maintained cleanliness and organization in dressing room areas, ensuring efficient inventory management.
Education
Degrees, certifications, and relevant coursework
East-West University
Bachelor of Arts, Law Enforcement/Criminal Justice
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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