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@jazross
Customer service specialist with 8+ years improving operations, training teams, and driving customer satisfaction.
I am a customer service specialist with over eight years of experience across retail, food service, and logistics roles. I focus on improving customer satisfaction and operational efficiency while maintaining regulatory compliance.
I have hands-on experience in retail management, loss prevention, point-of-sale operations, and employee training. I have led teams, designed educational activities in a childcare setting, and implemented asset-protection measures that reduced theft.
My technical proficiency includes Microsoft Office and POS systems, and I hold certifications in CPR, First Aid, and Food Handling. I consistently deliver reliable service as an independent courier, meeting on-time delivery and record-keeping expectations.
I bring strong time management, problem-solving, and conflict-resolution skills, and I am dedicated to fostering safe, customer-focused environments that support team development and operational goals.
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Work history, roles, and key accomplishments
Seattle Cannabis Co.
Nov 2024 - Present (1 year)
Assisted customers in selecting cannabis products, provided detailed product knowledge, maintained regulatory compliance, and managed POS transactions to ensure accurate sales and customer satisfaction.
Delivery Express
Oct 2023 - Present (2 years 1 month)
Managed on-time package deliveries, maintained detailed delivery records, and consistently met client expectations through strong time management and route planning.
Burlington Coat Factory
Mar 2023 - Oct 2023 (7 months)
Reduced theft and enforced safety protocols by training new hires and collaborating with management to enhance asset protection measures and loss-prevention processes.
Office Depot
Aug 2022 - Jan 2023 (5 months)
Handled cashiering, stocking, inventory and online order fulfillment while delivering customer support to improve sales and operational efficiency.
DICK'S Sporting Goods
Feb 2022 - Aug 2022 (6 months)
Delivered excellent customer service, managed online order processing, and executed cashiering duties to maintain positive store experiences.
Champions (KinderCare Education)
Sep 2019 - Dec 2021 (2 years 3 months)
Designed educational activities, monitored child development, and communicated progress with parents while overseeing daily operations to ensure program quality and safety.
Gosanko Chocolate
Sep 2018 - Sep 2019 (1 year)
Prepared beverages, maintained store cleanliness, and provided exceptional customer service to support daily cafe operations.
Shell
Aug 2017 - Mar 2018 (7 months)
Managed cash handling, inventory ordering, and staff training to support convenience store operations and improve service efficiency.
Degrees, certifications, and relevant coursework
GED, General Education Development
Completed GED program at Renton Technical College, awarded December 2014.
Software and tools used professionally
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