Open to opportunities

Jaz Ross

@jazross

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Customer service specialist with 8+ years improving operations, training teams, and driving customer satisfaction.

United States

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What I'm looking for

I seek a customer-focused role where I can apply my retail management, training, and operational skills to improve satisfaction and efficiency.

I am a customer service specialist with over eight years of experience across retail, food service, and logistics roles. I focus on improving customer satisfaction and operational efficiency while maintaining regulatory compliance.

I have hands-on experience in retail management, loss prevention, point-of-sale operations, and employee training. I have led teams, designed educational activities in a childcare setting, and implemented asset-protection measures that reduced theft.

My technical proficiency includes Microsoft Office and POS systems, and I hold certifications in CPR, First Aid, and Food Handling. I consistently deliver reliable service as an independent courier, meeting on-time delivery and record-keeping expectations.

I bring strong time management, problem-solving, and conflict-resolution skills, and I am dedicated to fostering safe, customer-focused environments that support team development and operational goals.

Experience

Work history, roles, and key accomplishments

Current

Budtender

Current

Seattle Cannabis Co.

Nov 2024 - Present (11 months)

Assisted customers in selecting cannabis products, provided detailed product knowledge, maintained regulatory compliance, and managed POS transactions to ensure accurate sales and customer satisfaction.

Customer Service Compliance Product Knowledge Cash Handling Time Management Conflict Resolution

Current

Independent Courier

Current

Delivery Express

Oct 2023 - Present (2 years)

Managed on-time package deliveries, maintained detailed delivery records, and consistently met client expectations through strong time management and route planning.

Time Management Route Planning Record keeping Customer Service Problem Solving

Shortage Control Lead

Burlington Coat Factory

Mar 2023 - Oct 2023 (7 months)

Reduced theft and enforced safety protocols by training new hires and collaborating with management to enhance asset protection measures and loss-prevention processes.

Loss Prevention Asset Protection Collaboration Inventory Control

Sales Advisor

Office Depot

Aug 2022 - Jan 2023 (5 months)

Handled cashiering, stocking, inventory and online order fulfillment while delivering customer support to improve sales and operational efficiency.

Cashiering Inventory Management order fulfillment Customer Service Stocking

Cashier / Customer Service

DICK'S Sporting Goods

Feb 2022 - Aug 2022 (6 months)

Delivered excellent customer service, managed online order processing, and executed cashiering duties to maintain positive store experiences.

Customer Service Cashiering Order Processing Communication Problem Solving

Interim Director

Champions (KinderCare Education)

Sep 2019 - Dec 2021 (2 years 3 months)

Designed educational activities, monitored child development, and communicated progress with parents while overseeing daily operations to ensure program quality and safety.

Early Childhood Education Program Management Child Development Staff Supervision Curriculum Design