Open to opportunities

Myia Mack

@myiamack

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Dynamic customer service professional with a passion for exceptional support.

United States

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What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth in a supportive, remote-friendly environment.

I am a dynamic and dedicated customer service professional with a proven history in high-volume retail, concierge, and sales environments. My experience has equipped me with the skills necessary to provide exceptional support to diverse clients, ensuring seamless customer experiences. I am passionate about resolving issues with empathy and efficiency, demonstrating strong leadership and multitasking abilities suited for remote customer service roles.

In my most recent position as a Keyholder at AKIRA, I delivered personalized service and managed operations independently, while also training new employees to foster a collaborative work culture. Previously, as a Store Manager at Joe & the Juice, I led a high-performing team and optimized staffing to enhance customer satisfaction. My background in sales as a Sales Supervisor at Platinum Advertising, where I achieved top national sales rankings, further showcases my commitment to excellence in customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Keyholder

Current

AKIRA

May 2024 - Present (1 year)

Delivered personalized service and resolved high-volume customer inquiries in a fast-paced retail setting. Managed operations, inventory, and store opening/closing independently while training and onboarding new employees.

Customer Service Conflict Resolution Team Collaboration Time Management retail management Inventory Management Onboarding Fast Paced Environment

Store Manager

Joe & the Juice

Jul 2023 - Oct 2023 (3 months)

Led a high-performing team, optimized staffing, and ensured customer satisfaction through quality control. Streamlined communication between departments and enforced brand standards.

Team Leadership Customer Satisfaction Quality Control Communication Conflict Resolution Fast Paced Environment

Concierge/Receptionist

Titan Security Group

Jan 2022 - Apr 2023 (1 year 3 months)

Provided concierge-level support for guests, residents, and vendors. Handled appointment scheduling, conflict resolution, and multi-line communications while utilizing internal systems to streamline communications.

Scheduling Conflict Resolution Customer Support Internal Systems Problem Solving

Sales Supervisor

Platinum Advertising, LLC

Nov 2017 - Nov 2021 (4 years)

Managed and mentored a 7-person team, resulting in a 20% increase in team performance. Recognized as a Top 10 National Sale Agent for two consecutive months and promoted within 60 days due to outstanding customer engagement.

Team Management Sales Performance Customer Engagement Mentorship Leadership Conflict Resolution Communication Problem Solving

Prior Authorization Specialist

Anthem, Inc.

Jun 2017 - Oct 2017 (4 months)

Processed insurance claims, ensuring accuracy and compliance with HIPAA standards. Utilized internal systems to streamline communications and resolve patient concerns.

HIPAA Communication Problem Solving Internal Systems Patient Support

Education

Degrees, certifications, and relevant coursework

Perspective High School of Leadership Academy Charter

High School Diploma, General Education

2013 - 2017

Completed high school education with a focus on advanced mathematics and technology. Gained certifications in Microsoft PowerPoint and Excel, as well as Adobe Creative Cloud applications including Premiere Pro and Photoshop.