Tony B
@tonyb
Operations & Customer Experience Manager at Edible Arrangements, improving feedback scores by 20% and repeat orders by 18%.
United StatesWhat I'm looking for
At Edible Arrangements, I manage daily store operations and lead a seven-person team. I introduced customer retention protocols and delivery optimizations that increased repeat orders by 18%.
I also resolve high-volume client inquiries, improving feedback scores by 20%. At A & A Realty, I handled bilingual client communication, scheduling, and document processing.
Experience
Work history, roles, and key accomplishments
Operations & Customer Experience Manager
Edible Arrangements
Jan 2023 - Present (3 years 9 months)
Manage daily store operations and lead a 7-person team to achieve performance and customer satisfaction goals. Oversee inventory control, remote ordering systems, staff scheduling, and product fulfillment.
Client-Facing Service Professional
District Chophouse
Jan 2015 - Present (11 years 9 months)
Provided hospitality in a high-demand setting while managing multiple guests and responsibilities. Excelled in upselling and client rapport to enhance brand experience.
Waiter & Bartender
Maggiano's Little Italy
Aug 2012 - Jun 2014 (1 year 10 months)
Managed bar operations and supported front-of-house logistics. Maintained inventory, invoicing, and professional guest relations.
Administrative & Customer Service Assistant
A & A Realty
Aug 2006 - Nov 2012 (6 years 3 months)
Handled bilingual client communication, scheduling, and document processing for a real estate office. Coordinated calendars, appointments, and maintained file systems.
Mentor & Student Coach
Mayor Adrian Fenty Youth Program
Jun 2009 - Aug 2011 (2 years 2 months)
Led academic workshops and one-on-one mentorship for DC youth. Focused on SAT prep, college readiness, and confidence-building.
Education
Degrees, certifications, and relevant coursework
Montgomery Blair High School
High School Diploma, General Studies
Grade: 3.4
Earned a High School Diploma with a GPA of 3.4.
University of Maryland
Coursework, Business Administration
Completed coursework in Business Administration and European History.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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