Sajjad Ahmad
@sajjadahmad2
I resolve complex HR and customer cases across remote, high-volume operations.
IndiaWhat I'm looking for
I've managed 10 to 30+ complex HR and associate cases daily for Amazon's North American workforce, resolving inquiries across phone, email, and chat while meeting strict SLA and quality benchmarks.
I document cases accurately in CRM and case-management systems, handle sensitive escalations with sound judgment, and coordinate with payroll, benefits, and case-management teams to resolve multi-department issues.
My background also includes customer refund verification at Startek, international client outreach for a UAE-based telecommunications consultancy, and secondary-school teaching. I bring clear communication, independent ownership, and a reliable remote-work setup for night shifts and US business hours.
Experience
Work history, roles, and key accomplishments
Managed 10 to 30 plus complex HR and associate cases daily across phone, email, and chat, owning each case from first contact through full resolution. Maintained accurate documentation in the internal CRM and case management system, handled sensitive escalations, and coordinated across departments to resolve complex inquiries.
Process Associate, Customer Operations
Startek
Jun 2024 - Jul 2024 (1 month)
Verified customer information carefully before making approval or denial decisions on refund requests, balancing empathy with policy compliance. Documented every decision thoroughly to support quality assurance and audit requirements in a high volume, fast paced environment.
Business Development Executive
Shanaya Consultancy
Feb 2024 - May 2024 (3 months)
Managed outbound outreach and client communication for international customers across the UAE and Gulf region. Worked independently in a remote, self managed role while consistently meeting outreach and service targets.
Secondary School Teacher
Unknown
Jan 2017 - Dec 2022 (5 years 11 months)
Planned and delivered lessons to secondary school students, building strong communication, patience, and classroom management skills. Assessed student progress regularly and adapted teaching methods to support individual learning needs.
Education
Degrees, certifications, and relevant coursework
University of Kashmir
Bachelor of Science, Science
Pursued a Bachelor of Science degree at the University of Kashmir.
NIIT
Diploma, Information Technology
Completed a Diploma in IT at NIIT.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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