Open to opportunities

Kajal Agrawal

@kajalagrawal

I am an experienced Operations Executive improving customer satisfaction through efficient support and problem resolution.

India

Message

What I'm looking for

I seek a customer-focused operations role where I can leverage CRM, reporting, and cross-functional collaboration to improve satisfaction and grow into leadership.

I am an Operations Executive with proven experience delivering exceptional customer support and measurable results. I handled 50+ customer interactions daily and achieved a 95% customer satisfaction rate while resolving 90% of complaints on first contact, improving turnaround time by 20%.

I maintain accurate CRM records and improved data quality and follow-up efficiency by 30%, collaborated with sales and technical teams to resolve complex issues, and contributed to a 15% increase in customer retention. At Outsourced India I supported over 1,000 transactions monthly with a 98% accuracy rate and generated performance reports that improved response times by 15%.

I also bring 2.5 years of primary teaching experience, designing lessons, managing classrooms, and implementing differentiated instruction to support diverse learners. I am passionate about improving customer experience and driving business success through clear communication, data-driven processes, and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Operations Executive

Current

Startek

Oct 2024 - Present (10 months)

Handled 50+ customer interactions daily across email and live chat, achieving a 95% customer satisfaction rate and 90% first-contact resolution. Maintained CRM data accuracy, improving follow-up efficiency by 30% and contributing to a 15% increase in customer retention.

Customer Support Live Chat Email Support CRM Customer Satisfaction First Contact Resolutions Data Quality Cross Functional Collaboration

Customer Service Executive

Outsourced India

Feb 2022 - Oct 2024 (2 years 8 months)

Assisted customers with product inquiries and order processing, supporting 1,000+ transactions monthly with a 98% accuracy rate. Managed up to 60 inbound calls daily with an 85% call resolution rate and produced performance reports that improved response times by 15%.

Customer Support Inbound Order Processing Call Resolution Customer Feedback Reporting MS Office

Primary Grade Teacher

Little Kingdom

Jun 2016 - Apr 2019 (2 years 10 months)

Designed and delivered age-appropriate lessons across core subjects to foster foundational skills and student engagement. Implemented differentiated instruction and classroom management techniques to support diverse learning needs and collaborate with families on student progress.

Lesson planning Classroom Management Early Intervention