Ruhi Kumari
@ruhikumari
I improve operations, customer outcomes, and learning experiences through clear communication.
IndiaWhat I'm looking for
I'm currently supporting operational workflows at Amazon Development Center Pvt. Ltd., collaborating with cross-functional teams to meet quality and performance SLAs.
Previously at Concentrix Services Pvt. Ltd., I resolved complex, non-routine client product and service issues while maintaining quality scores and performance metrics. I built client trust through active listening, problem-solving, and effective communication.
At Focus Edumatics Pvt. Ltd., I taught students in specific subject areas, prepared structured lesson plans, and monitored achievement. I also contributed to curriculum development using pedagogical standards and industry best practices.
My MBA focus in Human Resources, Business Analytics, and Finance supports my interest in operations, HRIS, data interpretation, customer relationships, and talent retention.
Experience
Work history, roles, and key accomplishments
Collaborating with cross-functional teams to meet stringent quality and performance service level agreements (SLAs).
Sr. Representative, Operations (Advisor II)
Apr 2023 - Jan 2024 (9 months)
Provided high-level support and targeted resolution for complex, non-routine problems regarding clients' products and services. Maintained high quality scores and performance metrics by leveraging active listening and strong problem-solving capabilities.
Online Tutor / Instructor
Focus Edumatics Pvt. Ltd.
Aug 2022 - Mar 2023 (7 months)
Instructed students in specific subject areas, prepared structured lesson plans, and coordinated schedules to monitor student achievement. Contributed to curriculum development based on industry best practices and pedagogical standards.
Education
Degrees, certifications, and relevant coursework
Karnataka College of Management and Science
Master of Business Administration, Human Resources, Business Analytics, and Finance
2021 - 2023
Pursued an MBA with specializations in Human Resources, Business Analytics, and Finance.
Karnataka College of Management and Science
Bachelor of Business Administration, Business Administration
2018 - 2021
Grade: 86%
Completed a Bachelor of Business Administration with a score of 86%.
Dr. D. Ram DAV Public School
Intermediate, General Studies
Grade: 70%
Completed Intermediate (Class XII) with a score of 70%.
Krishna Niketan Girls School
SSLC, General Studies
Grade: 86%
Completed SSLC (Class X) with a score of 86%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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