Sai Tejeshwar Gadiyaram

Lead large-scale customer operations and cross-functional programs focused on SLA improvement, defect reduction, and scalable process design. Manage team performance, hiring, training, and end-to-end operational excellence initiatives across ECR and partner teams.

Key Impact
• Hired 200+ associates and trained 400+ employees across multiple batches
• Led and mentored 55+ associates simultaneously

Lead large-scale customer operations and cross-functional programs focused on SLA improvement, defect reduction, and scalable process design. Manage team performance, hiring, training, and operational excellence initiatives across ECR and partner teams.

Proactively managed high-visibility escalations reported to the CEO and Country Leaders in Australia, India, and Singapore, as well as legal escalations.
Utilized advanced data analysis techniques to conduct thorough root cause analyses, identifying and rectifying deficiencies in warehouse, delivery stations, legal processes, packaging, product safety, and website functionality, resulting in a si

Proactively managed high-visibility escalations reported to the CEO and country leaders in Australia, India, and Singapore, including legal escalations. Performed root cause analysis across warehouse, delivery stations, legal processes, packaging, product safety, and website functionality, and closed projects through stakeholder management.

Managed high-priority customer escalations for customers in Australia, India, and Singapore.
Provided exceptional customer service, ensuring satisfaction with the company's products and services.
Effectively resolved customer inquiries and complaints, maintaining high levels of customer satisfaction.
Conducted Root Cause Analysis and implemented corrective actions to address issues and enhance cus

Worked in Executive Customer Relations (L3) supporting customer service operations for India. Focused on customer experience and reporting through structured operational support.

Provided customer service support for Australia through chat and customer communication channels during assigned shifts. Supported customer satisfaction objectives while handling customer needs.

Provided expert knowledge and support to the customer service team, ensuring excellence in service delivery.
Trained and mentored new customer service representatives, fostering a culture of continuous learning and development.
Conducted regular quality checks, driving team performance improvements and maintaining high service standards.
Developed and curated sophisticated training materials and s

Successfully resolved complex customer issues through effective escalation management and strong problem-solving abilities, ensuring utmost customer satisfaction.
Provided exceptional support via chat and email channels, demonstrating clear communication and interpersonal skills to consistently meet and exceed customer expectations.
Achieved top performer status in the team by maintaining an excel

Master's degree in Computer Science at Osmania University (Hyderabad).

Bachelor of Science at Osmania University (Hyderabad) in Mathematics, Electronics, and Computer Science.