Saiteja Pulakanti

Lead end-to-end business analysis for a fintech compliance platform, partnering across product, technology, design, testing, and external vendors to improve customer workflows and rollout readiness. Authored a comprehensive SRS covering functional, non-functional, interface, data-flow, and architecture requirements; resolved 15+ requirement gaps and reduced development rework by 30%.

Analyzed operational performance, trends, exceptions, and risk factors using Excel, SAS, and Power BI, translating complex data into clear recommendations for leadership. Cleaned, validated, and standardized 15,000+ records, implementing quality controls that reduced errors by 35% and improved reporting reliability.

Interviewed business, operations, product, technology, and end-user stakeholders to elicit, clarify, validate, and document functional and non-functional requirements. Translated needs into user stories, acceptance criteria, process maps, workflows, gap analyses, and implementation-ready specifications using Visio and Lucidchart.

Analyzed recurring operational errors, incidents, workflow bottlenecks, and escalation drivers to identify root causes and design scalable process and control improvements. Led automation improvements that reduced manual errors by 90%, strengthened process consistency, and accelerated resolution for critical services.

Master of Science in Analytics and Systems from the University of Bridgeport.

Bachelor of Science in Commerce and Computer Science from Osmania University.

Microsoft Office Specialist: Excel 2019 certification from Microsoft.

Certified Project Management certification from Career-Ninja.

Social & Behavioral Research - Basic/Refresher certification from CITI Program.

Introduction to ANOVA, Regression, and Logistic Regression certification from SAS.