Sai Supraj
@saisupraj
I manage client support, hardware troubleshooting, RMA lifecycles, and global logistics operations.
IndiaWhat I'm looking for
I've managed end-to-end back-office operations at Kaizen Infoserve Pvt. Ltd., handling client communication, technical troubleshooting, quality assurance, and logistics from 2022 to 2026.
I support customers through email and chat, resolve escalations, diagnose graphics-card hardware issues, and manage RMA and product lifecycle processes. I've also worked across warehouse operations, import/export compliance, and process optimization.
My background combines operations with customer success, B2B/B2C communication, and cross-functional collaboration. I use Microsoft Office and Google Workspace to keep workflows, documentation, and stakeholder communication organized.
I'm seeking a remote Customer Success or Technical Support opportunity where I can apply my client-service, technical diagnostics, and operations experience.
Experience
Work history, roles, and key accomplishments
Back Office Executive
Kaizen Infoserve Pvt. Ltd.
Jan 2022 - Feb 2026 (4 years 1 month)
Managed complex client communications, technical hardware troubleshooting, and logistics operations. Handled end-to-end processes from technical testing to global import/export logistics.
Education
Degrees, certifications, and relevant coursework
Manipal University
Bachelor of Computer Applications, Computer Applications
2024 -
Pursuing a Bachelor of Computer Applications (BCA) through distance learning.
Asian Institute of Design
Diploma, Game Arts
2019 - 2021
Completed a Diploma in Game Arts.
Geeni Computer Education
Diploma, MS Office
2021 - 2021
Grade: 85%
Completed a Diploma in MS Office with a score of 85%.
GITAM University
Bachelor of Technology, Computer Science Engineering
2014 - 2018
Pursued a Bachelor of Technology in Computer Science Engineering (discontinued).
Sri Chaitanya Junior College
Higher Secondary Certificate, General Studies
2012 - 2014
Grade: 66%
Completed 12th class with a score of 66%.
Bhashyam High Schools
Secondary School Certificate, General Studies
2011 - 2012
Grade: 75%
Completed 10th class with a score of 75%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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