Ravi sharma

I am a proactive backend operations and customer support professional with hands-on experience in data processing, verification, and team coordination. I deliver accurate records and efficient workflows to support operational needs.

At EXL Services I managed daily data entry, verification, and updates while coordinating with teams to validate third-party information and resolve discrepancies. I handled credentialing queries and maintained customer data in structured formats to uphold quality standards.

I am skilled in MS Office (including Excel) and Google Sheets equivalents, using these tools for reporting, record-keeping, and status tracking. I focus on process improvements, inventory monitoring, and dispatch coordination to support e-commerce backend tasks.

I bring strong attention to detail, excellent written and verbal communication, and a customer-first mindset for handling returns, exchanges, and empathetic support. I adapt quickly in dynamic environments and contribute to workflow optimization through collaboration.