sai Lokesh
@sailokesh1
Product Support Agent at Realpage resolving client access, billing, and payment issues across application platforms.
IndiaWhat I'm looking for
At Realpage, I provide end-to-end support to clients across application platforms, troubleshooting access, login, and account issues.
I handle customer questions by phone and email, including rent payments, billing, ledger reviews, and payment discrepancies. I use Salesforce CRM to document interactions and track support tickets.
At Mouri Tech (Real Page), I audited recorded calls about leasing, rental applications, and customer concerns. I documented feedback and identified recurring trends in call data.
At Vibatel Solutions Pvt Ltd, I assisted customers with personal loan applications and credit card inquiries. I also supported billing and EMI conversion questions while following banking regulations and internal policies.
Experience
Work history, roles, and key accomplishments
Product Support Agent I
Realpage
Mar 2023 - Present (3 years 7 months)
Provided end-to-end support to clients across multiple application platforms, managing access, login issues, and account troubleshooting. Handled high-volume customer interactions via calls and emails, ensuring timely and accurate resolution of queries.
Speech Analyst (Process Associate)
Mouri Tech
Aug 2021 - Mar 2023 (1 year 7 months)
Audited recorded calls between agents and US clients, evaluating conversations related to leasing, rental applications, and customer concerns. Ensured quality, accuracy, and compliance with company standards and communication guidelines.
Product Sales Specialist
Vibatel Solutions Pvt Ltd
Jun 2020 - Mar 2021 (9 months)
Assisted customers with end-to-end personal loan application processes, including eligibility checks, documentation, and follow-ups. Handled credit card inquiries and addressed customer concerns related to billing cycles and outstanding balances.
Education
Degrees, certifications, and relevant coursework
Power BI
Power BI, Power BI
Completed Power BI certification in 2024.
Wesley Degree College
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce degree from Wesley Degree College in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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