Sneha Singh
@snehasingh5
I resolve high-volume voice and email support issues accurately, including time-critical platform failures.
IndiaWhat I'm looking for
I'm currently handling 80–90 voice and email customer interactions each day at Lovely Professional University, resolving onboarding, documentation, fee, payment, login, and platform issues with accurate case records.
I coordinate with Admissions, Finance, and IT to turn multi-team cases into a single customer resolution. During LPU NEST exams, I troubleshoot live, time-critical platform failures where a delayed fix can affect a customer's outcome.
At Tech Mahindra's TWC Project, I earned a promotion from Customer Representative to Quality Assistant based on service quality and ownership. I resolved shift, payment, and platform issues, ran interaction audits, used root cause analysis to address recurring problems, and coached new agents on communication and quality standards.
Earlier at PaisaBazaar, I supported customers through loan and credit-card applications, documentation, and approval follow-up. I bring seven years of live customer support experience, calm handling of escalations, and a B.E. in Computer Science and Engineering.
Experience
Work history, roles, and key accomplishments
Admin Officer
Lovely Professional University
Apr 2024 - Present (2 years 5 months)
Handles onboarding, documentation, and fee/payment queries across voice and email. Coordinates with Admissions, Finance, and IT to resolve multi-team cases and trains new hires on communication standards.
Resolved shift, payment, and platform issues in real time via voice and email. Ran quality evaluations and interaction audits, and coached newer agents on communication standards and quality metrics.
Sales Executive
PaisaBazaar
Sep 2019 - Aug 2022 (2 years 11 months)
Owned the full customer cycle for financial products, from inquiry through application and approval follow-up. Explained eligibility and documentation, verified documents, and coordinated with underwriting teams to resolve delays.
Customer Representative
Promoted to Quality Assistant on merit. Provided customer support and resolved issues via voice and email.
Education
Degrees, certifications, and relevant coursework
Rabindranath Tagore University
Bachelor of Engineering, Computer Science & Engineering
Bachelor of Engineering in Computer Science and Engineering, completed in 2019.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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