Prashant Sood

Responsible for creating release documentation for Field Service Management in the telecom domain. Collaborated with SMEs and engineering teams to gather inputs and produced user guides and HTML5 Help documents. Worked in an AGILE environment and delivered documentation under tight deadlines.

Created documents for migrating telecom applications to Microsoft Azure, including Deployment Design Documents. Collaborated with Microsoft and client architects to finalize documentation while working in an AGILE environment.

Managed the documentation set for Sentinel RMS, delivering release documentation in the software security domain. Created API guides and user documentation while working closely with production owners in an AGILE environment.

Documented user interfaces for U.S. healthcare portals, delivering release documentation in an AGILE environment. Created user manuals and online help documentation.

Created documentation for TSYS PRIME licensing software, including user guides and API documentation. Worked in an AGILE environment and maintained compliance with the Microsoft Manual of Style.

Rewrote content for MBA, Law, and Finance books for the iPad, and created a product manual for the Inkling iPad application. Led conference calls and technical reviews.

Documented user interfaces for software used by various departments and delivered process training to new hires. Collaborated with the Six Sigma team on projects.

Created content for instructor-led and web-based training courses, participating in weekly conference calls and web sessions.

Completed a Post Graduate Diploma in Business Administration, focusing on various aspects of business management and administration.

Completed a Post Graduate Diploma in Mass Communication, gaining insights into media, communication strategies, and public relations.

Achieved 'A' Level certification from DOEACC, focusing on computer applications and programming.

Graduated with a Bachelor of Arts degree, covering various subjects in the arts and humanities.