angel jwala

I am a Senior Technical Writer with deep experience converting complex SaaS, tax compliance, and telecom technology into clear, task-oriented documentation. I focus on inclusive, user-focused content that blends analytical precision, creativity, and empathy for the end user.

Across my career I have authored product and API documentation, in-product assistance, and reusable DITA-based content for multiple products and platforms. I have improved discoverability by optimizing metadata and taxonomy and streamlined updates through enhanced content reuse.

I am an early adopter of AI tools—designing custom GPT models and tailored prompts—and use tools like ChatGPT, Acrolinx, and Positron to enhance tone, metadata, and content quality while reducing manual edits. I collaborate closely with PMs, SMEs, UX, developers, and QA to ensure documentation aligns with DDLC and SDLC workflows.

My work includes implementing contextual IPUA, documenting REST APIs, and creating standardized templates and visual aids; I aim to deliver documentation that reduces onboarding time and improves usability across products.