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Rohit Gangawane

@rohitgangawane

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Senior technical writer who turns complex SaaS APIs and data workflows into clear, GenAI-assisted product education.

India

Message

What I'm looking for

I’m looking to own documentation strategy for SaaS products—bridging API accuracy, product education, and GenAI-assisted content operations with cross-functional teams, so users self-serve confidently and release content stays discoverable and adoption-ready.

I’m a lead-caliber Senior Technical Writer with 5+ years of directly relevant experience owning documentation and product education for SaaS, API-driven, data-intensive FinTech, cloud, telecom, and engineering products. I convert complex workflows, APIs, validation logic, reporting features, and enterprise operations into user guides, API references, onboarding journeys, quick starts, knowledge bases, release content, and training materials—using GenAI-assisted workflows for research synthesis, drafting, editing, terminology control, content reuse, gap analysis, and quality review.

I partner across Product, Engineering, QA, Support, Customer Success, Implementation, Compliance, and SMEs to improve self-service, adoption, discoverability, and release readiness. I lead API & documentation governance with REST/OpenAPI/Postman documentation and information architecture, and I build scalable content operations through templates, reusable modules, review checkpoints, and contributor guidance—delivering measurable outcomes like ~35% fewer support queries, ~50% faster publishing, ~60% better discoverability, and ~30% faster onboarding.

Experience

Work history, roles, and key accomplishments

Current

Lead/Senior Technical Writer

Current

Fable Fintech Pvt. Ltd.

Oct 2024 - Present (1 year 8 months)

Owned end-to-end documentation strategy and product education for enterprise FinTech SaaS, translating complex validation, KYC/AML, approvals, reporting, and exception workflows into developer and admin-ready guides. Improved self-service adoption by reducing support queries ~35%, speeding publishing ~50%, improving discoverability ~60%, and accelerating onboarding ~30%.

GenAI Assisted Documentation Information Architecture Docs As Code Workflows Release Note Alignment

Technical Writer

Quest Global Engineering Services

Aug 2023 - Oct 2024 (1 year 2 months)

Produced cloud, telecom, and SaaS documentation including quick starts, integration and installation content, online help, end-user manuals, and release/known-issue materials. Reorganized static PDFs into searchable, linked, task-based Confluence experiences and identified documentation gaps using feedback and defect patterns while keeping content aligned to Agile releases and migrations.

Technical Documentation SaaS Cloud Documentation Confluence Structuring Information Architecture Agile Release Documentation

Technical Writer

Authentic Encon Pvt. Ltd.

Aug 2021 - Aug 2023 (2 years)

Authored technical manuals, SOPs, work instructions, training materials, quick-reference guides, and engineering support documentation for complex industrial products and software-assisted workflows. Converted dense engineering inputs into clear, task-based procedures using diagrams and reusable XML, managing SME reviews and controlled, multilingual publishing via Arbortext/XML workflows.

Arbortext XML Workflows Structured Authoring SME Review And Quality Checks Reusable XML Content Engineering Support Diagrams Controlled Revision Governance