Open to opportunities

Saida Sandoval

@saidasandoval

Message

Collections operations leader driving credit performance and compliant process improvement.

United States

Message

What I'm looking for

I’m looking for a role where I can lead credit operations, improve workflows with credit data analysis and operational reporting, and stay accountable for FCRA compliance—while partnering cross functionally to drive measurable business results.

I’m a results driven operations and credit professional with 7+ years of experience leading teams, improving business processes, and supporting credit operations in regulated financial environments. I bring strong credit data analysis and operational reporting to ensure FCRA compliance and 100% compliance with regulatory requirements.

In my role as a Collections Team Leader, I lead and develop a team of collections specialists, exceeding departmental KPIs while optimizing workflows and performance tracking. I’ve improved collections performance by 18% through workflow optimization, performance tracking, and strategic coaching, partnering cross functionally with Compliance, Operations, and Risk to support accurate credit reporting and data integrity.

Experience

Work history, roles, and key accomplishments

Current

Collections Team Leader

Current

Bread Financial

Jan 2023 - Present (3 years 7 months)

Lead and develop a team of collections specialists while maintaining 100% compliance with regulatory requirements, including FCRA and internal banking policies. Improved collections performance by 18% through workflow optimization, performance tracking, and coaching, and supported accurate credit reporting with major bureaus.

Excel Leadership Collections Operations FCRA Compliance Operational Reporting Workflow Optimization Cross Functional Collaboration Credit Reporting Data Integrity Credit Bureau Reporting Experian TransUnion Jira Google Sheets Case Management CRM Reporting Tools Performance Monitoring

Assistant Manager

Highland Dental Laboratory

Jun 2018 - Nov 2022 (4 years 5 months)

Coordinated high-volume communications between clients, field technicians, and internal departments to resolve issues and optimize service delivery timelines. Streamlined administrative workflows, supported payroll and inventory tracking, and coordinated Salesforce to maintain operational efficiency and audit readiness.