Reina Meza

I’m a results-driven Collections Professional with 15+ years in debt recovery, account management, and customer service. I focus on resolving delinquent accounts, reducing financial losses, and maintaining strict compliance with FDCPA regulations and company policies.

In high-volume call center environments, I contact customers via phone, email, and written correspondence while monitoring balances and maintaining accurate documentation. I use skip tracing tools and investigative resources to locate hard-to-reach customers, then negotiate payment agreements, settlements, and account resolution plans.

I’ve also led teams and supported growth as a Collections Lead and Collections Supervisor. I trained and onboarded new representatives, coached others in fast-paced, goal-driven workflows, and helped manage performance metrics for a team of up to 14 employees while consistently meeting collection goals.

My approach combines account analysis, documentation discipline, and conflict resolution to protect customer retention and improve recovery outcomes. From early-stage delinquency through charge-off accounts, I tailor solutions—while handling disputes professionally—to maximize recovery rates and keep operations running smoothly.