Open to opportunities

Yoha Yellock

@yohayellock

Message

Results-driven credit and collections leader focused on operational excellence.

United States

Message

What I'm looking for

I seek a leadership role managing credit, collections, or call center operations where I can drive process improvements, lead high-performing teams, optimize vendor partnerships, and deliver measurable financial results in a collaborative, metrics-driven culture.

I am a seasoned credit and collections leader with 20+ years optimizing call center operations, vendor relations, and collections to drive measurable financial improvements. I have led large outsourced vendor networks, managed cross-functional teams, and implemented process and reporting changes that delivered multimillion-dollar cost reductions, improved DSO, and reduced write-offs.

I excel at coaching and developing high-performance teams, negotiating vendor agreements, and creating scalable processes and reporting that improve productivity, accuracy, and customer retention. I am action-oriented, data-driven, and committed to delivering timely, compliant solutions that support corporate objectives.

Experience

Work history, roles, and key accomplishments

Current

Manager: Credit & Collections

Current

Kimball Midwest

Jan 2023 - Present (2 years 10 months)

Manage Credit, Collections, A/R and Cash Applications for a leading MRO, driving AR and DSO improvements and implementing HighRadius ERO projects to reduce risk and improve cash recovery.

Collections HighRadius Cash Application Vendor Management Reporting

Enterprise Senior Manager

Charter Communications

Jan 2018 - Dec 2023 (5 years 11 months)

Led credit and collections operations across internal teams and 6 vendors supporting 500+ outsourced associates, delivered $2M cost reductions and improved monthly recoveries by $2M through vendor and process enhancements.

Vendor Management Performance Metrics Negotiation Escalation Management Call Center Operations

Enterprise Manager

Charter Communications

Jan 2014 - Dec 2018 (4 years 11 months)

Managed Voice of the Customer and Corporate Escalations teams, achieving 96% SLA resolution within 72 hours and producing root-cause reports that reduced escalation volumes.

Escalation Management Customer Journey Mapping SLA Management Root Cause Analysis Coaching Reporting Regulatory Compliance Team Leadership

Midwest Supervisor

Charter Communications

Jan 2013 - Dec 2014 (1 year 11 months)

Supported startup and operations of Midwest Corporate Escalations, streamlining processes and coordinating a 14-member team across six markets to improve efficiency and reduce escalations.

Process Improvement Team Management Cross Functional Communication Performance Tracking

Call Center Manager

Insight Communications

Jan 2011 - Dec 2013 (2 years 11 months)

Led operations for a major cable provider's Columbus center, improving AHT by an average of 31 seconds and achieving 97% work order accuracy via enhanced QA processes.

Quality Assurance Workforce Management Training Performance Improvement