Open to opportunities

Sahil User

@sahiluser7

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Customer Service Representative focused on resolving issues and delivering exceptional customer experiences.

India

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What I'm looking for

I’m looking for a long-term customer support role where I can resolve service and billing issues, assist customers via email/chat/front-line service, and contribute to outstanding customer experiences with international remote teams.

I’m a customer service-focused professional with experience in customer-facing, hospitality, and customer support environments. I’ve supported customers through front-line service as well as email and chat, with a strong emphasis on problem-solving and clear communication. I’m passionate about building a long-term career with international remote teams while consistently delivering excellent customer experiences.

In my roles, I handled cash and card transactions accurately, maintained organized front desk operations, and helped customers choose the right products using prescriptions and measurements. I also consulted with customers to resolve service and billing issues, upheld quality control policies to increase satisfaction, and explained features and recommendations to support client retention. From high-volume retail transactions to service issue resolution, I bring a reliable, customer-first approach.

Experience

Work history, roles, and key accomplishments

Front Desk Manager

Bowl of Karma

May 2023 - Jul 2023 (2 months)

Handled cash and card transactions while delivering efficient front-desk customer service. Cross-sold products and maintained an organized checkout area to support a positive in-store experience.

Front Desk Operations Customer Service Cash Handling Cross Selling Upselling Customer Relationship Management

Eyewear Consultant

Vision Express

Mar 2022 - Dec 2022 (9 months)

Advised customers on eyewear selection based on preferences and prescriptions. Took measurements and reviewed prescriptions as needed to help customers choose suitable frames.

Eyewear Consulting Reviewing Prescriptions Customer Service Measurement Product Recommendations Retail Sales Communication Problem Solving

Front End Cashier

New Pizza Boss

May 2021 - Feb 2022 (9 months)

Managed high-volume customer transactions in a fast-paced retail environment while ensuring accurate pricing. Scanned goods correctly, processed payments efficiently, and supported upselling with product recommendations.

Cash Handling Payments POS systems High Volume Retail Checkout Pricing Accuracy Upselling Customer Service

Customer Service Representative

Infosys

Jan 2021 - May 2021 (4 months)

Consulted with customers to resolve service and billing issues while following quality control policies. Responded to chats and emails and explained product benefits to improve client retention.

Customer Support Email Support Live Chat Support Quality Control Customer Retention Communication