Sahil Sharma
@sahilsharma9
Experienced technical support specialist skilled in customer service, logistics, and SEO.
IndiaWhat I'm looking for
I am a determined, perceptive, and accountable technical support professional with multi-industry experience across customer service, logistics, and digital marketing. I take personal responsibility for decision-making and delivering results through ideation and collaboration.
At Tech Mahindra I support AT&T services and new product rollouts, resolving complex technical issues and managing bulk order needs. My background includes senior analyst work for Comcast-related support and hands-on dispatcher and freight-broker roles servicing U.S. and Canadian carriers.
I bring strong analytical skills, process orientation, and excellent interpersonal abilities that help me identify customer needs, scrub and resolve support tickets, and coordinate cross-functional teams. I also have practical SEO and web design experience, including link building, forum posting, and blogging.
I seek opportunities where I can apply technical support and logistics expertise while contributing to service excellence and operational improvements in a collaborative environment.
Experience
Work history, roles, and key accomplishments
Provide technical support for AT&T services including onboarding new products (AT&T Phone and Business Advanced), resolve bulk-order issues and scrub tickets to improve resolution times.
Dispatcher / Freight Broker
GRD Transport & Computer Systems
May 2022 - Nov 2022 (6 months)
Managed dispatch and freight brokering for carriers and owner-operators across the USA and Canada, coordinating loads and carrier assignments to ensure timely deliveries.
Provided technical and billing support for Comcast customers across chat and email channels, identified customer needs and resolved service issues to improve satisfaction.
Practitioner (Band 3)
Concentrix Daksh Services
Jul 2016 - Nov 2017 (1 year 4 months)
Handled Axis Bank Vistara credit card line of business, converted cold calls into assignments, communicated client requirements to leadership and maintained daily follow-ups.
SEO Executive
Top Notch Web Solutions
May 2013 - Oct 2015 (2 years 5 months)
Executed SEO activities including link building, forum posting, directory submissions, social bookmarking and blogging to improve site visibility and backlink profiles.
Education
Degrees, certifications, and relevant coursework
GOVT. MODEL SEN. SEC. SCHOOL SECTOR-35-D Chandigarh
Matric, Secondary Education
Grade: 62 Percent
Completed matriculation with 62% at Govt. Model Senior Secondary School, Sector-35-D, Chandigarh.
National Institute of Open Schooling
10+2, Higher Secondary
Grade: 55.2 percent
Completed 10+2 from National Institute of Open Schooling with 55.2%.
Punjab Technical University
Bachelor of Science, Information Technology
Grade: 70%
Earned a Bachelor of Science in Information Technology with 70% from Punjab Technical University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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