Open to opportunities

Pooja Mangal

@poojamangal

Freight broker and team leader focused on operational efficiency, shipment trace & tracking, and customer-first service.

India

Message

What I'm looking for

I’m looking for a stable, long-term, non-target-based role focused on operational efficiency. I want to lead teams, support training, and drive accurate shipment trace & tracking—improving processes while maintaining high customer satisfaction.

I bring six years of experience across customer service, drayage freight brokerage, and team leadership, with a strong focus on operational execution. I’m known for team coordination, supervision, training support, and calm, effective communication when handling customer and shipment issues.

In my freight and logistics roles, I coordinate shipments between shippers and carriers, book loads, track in real time, and resolve operational delays while maintaining clear updates to clients and drivers. I’m actively looking for a stable, long-term role that prioritizes operational efficiency, process improvement, and service quality over target-based sales.

Experience

Work history, roles, and key accomplishments

Team Leader

Aspire Business Solutions

May 2024 - Jan 2025 (8 months)

Supervised the freight broker team to ensure smooth daily operations and on-time deliveries. Monitored team performance, addressed delays and customer concerns, and supported high customer satisfaction.

Team Leadership Supervision Freight Brokerage Operations Performance Monitoring Customer Support

Sr. Freight broker

Enzo Business Solutions

Dec 2023 - Apr 2024 (4 months)

Coordinated shipments between shippers and carriers to support timely and cost-effective delivery. Negotiated freight rates, managed load scheduling, tracked shipments in real time, and resolved operational issues.

Freight Brokerage Negotiating Freight Rates Load Scheduling Shipment Tracking Issue Resolution

Sr. Freight broker

Greensky Infotech

Jun 2023 - Sep 2023 (3 months)

Generated revenue by identifying shippers and carriers, and booking shipments. Managed shipment handling through delivery to the destination.

Carrier Sourcing Delivery Revenue Generation

Freight broker

SRP

Nov 2021 - May 2023 (1 year 6 months)

Worked as a drayage specialist, sourcing shippers and carriers. Generated revenue and supported freight brokerage operations.

Drayage Freight Brokerage Carrier Sourcing Revenue Generation Operational Coordination

Dispatcher

John Business Solutions

Jul 2021 - Nov 2021 (4 months)

Booked loads for trucks using DAT and monitored them to ensure successful delivery. Performed trace and tracking and kept loads under active follow-up until delivered.

Load Booking Dat Operational Coordination

Sales executive

KVMS Business Solutions

Jun 2019 - Jun 2021 (2 years)

Generated revenue by understanding household goods requirements and suggesting appropriate trucks and movers. Ensured customer needs were matched to suitable moving arrangements.

Revenue Generation Move Coordination Customer Service

Sales representative

Food Panda

Sep 2018 - Apr 2019 (7 months)

Handled customer queries and complaints via call and chat, including live chat support. Listened to issues carefully and resolved them promptly.

Customer Service Live Chat Active Listening Complaint Resolution

Sales executive

Competent Synergies

Mar 2018 - Sep 2018 (6 months)

Resolved customer queries over the call and provided appropriate guidance and resolutions. Focused on effective customer support to address issues promptly.

Customer Service Active Listening Call Handling

Sales head

Make My Trip

Mar 2010 - Jan 2015 (4 years 10 months)

Led and managed the sales team to drive revenue growth and meet business targets. Developed sales strategies, built client relationships, and oversaw sales performance, forecasting, and customer experience.

Sales Leadership Sales Strategy Client Relationships Forecasting Customer Experience Customer Service