Sahana Jawgal
@sahanajawgal
Technical Support Engineer specializing in SAP Concur and Analytics360 server-side integrations.
IndiaWhat I'm looking for
I’m a technical support and implementation professional with experience across server-side execution and end-to-end product configuration. I’ve worked on Analytics360 implementation, including PeopleSoft integration and server installation/upgrade steps.
In my current role with Pathlock, I handle A360 end to end implementation, configure log forwarding from PeopleSoft to A360, and write QueryDSL scripting for alerting. I also read Python scripts to debug install/upgrade issues, troubleshoot post-launch problems, and report product bugs to the product team in JIRA.
Before this, I spent 5 years with SAP Concur as a CTE Consultant in the Expense Solutions Team, supporting end-to-end Expense configuration. I worked across modules like Audit Rules, Workflow, Invoice, Requests, CTNE, Imports, and Extracts, and performed testing while communicating changes to clients.
I also bring broader technical support experience, including global tech support as a Senior Technical Analyst, plus L1.5/L1 and L2 hardware, networking, and software troubleshooting. I’ve been recognized through performance appreciation and awards, and I focus on customer satisfaction through active floor support and feedback-driven coaching.
Experience
Work history, roles, and key accomplishments
Technical Support - Tier II
Pathlock
Sep 2022 - Present (3 years 10 months)
Provide Tier II technical support for Analytics360 implementations, including server-side installation/upgrade steps and PeopleSoft log forwarder configuration and integration. Write QueryDSL-based alerts queries, troubleshoot post-launch issues, and report product bugs via JIRA.
CTE Consultant
SAP Concur
Mar 2018 - Present (8 years 4 months)
Configured SAP Concur Expense end-to-end, including Concur website configuration and testing of configuration changes. Supported multiple Concur modules (e.g., Audit Rules, Workflow, Invoice, Requests, CTNE, Imports, Extracts) with client interactions to gather requirements.
Senior Technical Analyst
Delivered end-to-end global technical support (Tech Mahindra Pay role), resolving internal tech support complaints via calls, chat, and remote support. Troubleshot networking, application, and server issues, including virtualization/remote support and mobile application support.
Technical support engineer
Provided end-to-end technical support with a focus on L1.5 support, handling hardware, networking, and software issues. Conducted remote troubleshooting, tracked grievance reports, supported floor assistance, and provided training/process documentation and feedback to L1 analysts to improve CSAT.
Education
Degrees, certifications, and relevant coursework
New Horizon College
Bachelor of Computer Applications, Computer Applications
Grade: 67%
Completed a BCA degree at New Horizon College (Bangalore University) with 67%.
New Horizon PU College
Pre-University Course, Pre-University (PCMC)
Grade: 62.8%
Completed pre-university coursework (PCMC) at New Horizon PU College with 62.8%.
ITI Central School
Secondary School Leaving Certificate (SSLC), Secondary Education
Grade: 67.8%
Completed SSLC (CBSE) at ITI Central School with 67.8%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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