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nowsheer manharodanNM
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nowsheer manharodan

@nowsheermanharodan

Senior Technical Support Engineer specializing in ERP implementations, databases, and client training.

India
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What I'm looking for

I am looking for a hands-on technical support or systems role focused on ERP/database administration, incident reduction, client training, and collaborative, process-driven teams.

I am a Senior Technical Support Engineer with hands-on experience implementing ERP systems, administering MySQL databases, and delivering technical training to clients and staff. I have led large-scale deployments and optimised data management processes to improve reliability and reduce post-launch issues.

At my current role I spearheaded ERP deployment for over 450 clients, ran 250+ training sessions, and imported 750+ product entries using advanced Google Sheets/Excel techniques. I design customised reports and invoices using Crystal Reports and resolve critical server and database incidents to maintain uptime.

I prioritize clear requirements gathering, cross-team collaboration, and mentoring junior staff to accelerate delivery and improve support outcomes. I seek roles where I can continue to optimise systems, reduce incidents, and help teams adopt resilient IT processes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Calicut University logoCU

Calicut University

Bachelor of Computer Applications, Computer Applications

2015 - 2018

Completed a Bachelor of Computer Applications at Calicut University from June 2015 to March 2018.

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