nowsheer manharodan

I am a Senior Technical Support Engineer with hands-on experience implementing ERP systems, administering MySQL databases, and delivering technical training to clients and staff. I have led large-scale deployments and optimised data management processes to improve reliability and reduce post-launch issues.

At my current role I spearheaded ERP deployment for over 450 clients, ran 250+ training sessions, and imported 750+ product entries using advanced Google Sheets/Excel techniques. I design customised reports and invoices using Crystal Reports and resolve critical server and database incidents to maintain uptime.

I prioritize clear requirements gathering, cross-team collaboration, and mentoring junior staff to accelerate delivery and improve support outcomes. I seek roles where I can continue to optimise systems, reduce incidents, and help teams adopt resilient IT processes.