I'm currently supporting AvaTax, Returns, connectors, and accounting products at Avalara, owning issues from first contact through resolution. I investigate defects, coordinate with Engineering, and support customers across web, phone, chat, and Zoom.
Through Avalara's Wrangler's Project, I trained on Return Console operations and prepared sales tax returns across six US states. I've developed hands-on knowledge of registration processes, DOR setup, state forms, filing requirements, and high-priority escalations.
Previously, I delivered enterprise support at QuestionPro and CompuCom, handling complex escalations, customer onboarding, Office 365, Azure MFA, and Active Directory environments. I also managed user accounts, mailboxes, licensing, and permissions for a large corporate user base.
I'm a committed mentor who trained 15+ team members on support processes, tools, and escalation handling. My work has been recognized through Top Performer, Best Mentor, and Customer Escalation Excellence awards.
