Sahana H U
@sahanahu
Cloud engineer with AWS training and hands-on support experience, investigating incidents and improving cloud operations.
IndiaWhat I'm looking for
In my current Sr Tech Svc Desk role, I provide Level 2 support for application and system incidents. I investigate complex issues, perform root cause analysis, and monitor application health and server availability.
At Unisys, I worked as a Technical Support Engineer, conducting root cause analysis and implementing long-term solutions. I also worked with SMART IT, installed and configured operating systems and applications, and completed the AWS Developer Learning Plan.
Experience
Work history, roles, and key accomplishments
Provided Level 2 technical support for application and system related incidents, performed root cause analysis, and implemented preventive measures. Managed incident and service request tickets using ServiceNow.
Mentored junior technicians, conducted root cause analysis, and implemented long-term solutions. Worked on SMART IT tool, installed and configured operating systems, and developed technical documentation.
Service Desk Analyst
Xpert Solutions
Oct 2022 - Feb 2023 (4 months)
Managed incidents for Rayon Systems, provided first-call resolution through phone support, and collaborated with higher-level teams to resolve high-priority issues.
Education
Degrees, certifications, and relevant coursework
R L Jalappa Institute of Technology
Bachelor of Computer Science and Engineering, Computer Science and Engineering
Bachelor of Computer Science and Engineering from R L Jalappa Institute of Technology.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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