Sai kumar User

SU

Looking for a job

Sai kumar User

@saikumaruser2

Cloud Support Engineer I at AWS troubleshooting API Gateway, Lambda, and Step Functions customer workloads.

At Amazon Web Services (AWS), I support customers with issues involving Amazon API Gateway, AWS Lambda, and AWS Step Functions. I investigate service behavior, errors, metrics, and logs to find root causes and guide customers through resolution.

I also built and deployed a containerized Lambda function using Docker and Amazon ECR, investigating runtime and deployment issues with CloudWatch logs and Lambda diagnostics. I hold AWS Certified Solutions Architect – Associate and AWS Certified AI Practitioner certifications.

Experience

Work history, roles, and key accomplishments

AA

Current

Cloud Support Engineer I

Current

Amazon Web Services (AWS)

Sep 2024 - Present (2 years 1 month)

Provide technical support to AWS customers, owning support cases from initial issue qualification through troubleshooting, root-cause analysis, escalation, resolution and closure. Specialize in troubleshooting issues involving Amazon API Gateway, AWS Lambda and AWS Step Functions.

Amazon API Gateway AWS Lambda AWS Step Functions S3 IAM Cloudwatch Amazon VPC AWS Elastic Load Balancing ...Amazon Cloudfront AWS ECS Amazon ECR Linux Ubuntu Docker Root Cause Analysis SLA Management Technical Support

Education

Degrees, certifications, and relevant coursework

MT

Methodist College of Engineering and Technology

Bachelor of Engineering, Electronics and Communication

Grade: 68%

Bachelor of Engineering in Electronics and Communication from Methodist College of Engineering and Technology, Hyderabad, completed in 2022 with 68%.

TI

Telangana State Board of Intermediate

Higher Secondary Certificate, Science

Grade: 92%

Higher Secondary Certificate in Science from Telangana State Board of Intermediate, completed in 2018 with 92%.

IS

Indian Academy High School

Secondary School Certificate

Grade: 90%

Secondary School Certificate from Indian Academy High School, completed in 2016 with 90%.

Tech stack

Software and tools used professionally

Amazon API Gateway

AWS IAM

Amazon CloudWatch

Amazon S3

AWS Step Functions

GitHub

Kubernetes

Amazon CloudFront

Jenkins

MySQL

Terraform

Java

C

Ubuntu

Linux

Ansible

AWS Lambda

Git

Docker

Amazon VPC

Amazon ECR

Bash

AWS

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

60k+ USD

Job categories

Cloud Support Engineer

Skills

Amazon API Gateway AWS Lambda AWS Step Functions AWS Technical Support Root Cause Analysis Log Analysis Metrics Analysis Incident Troubleshooting SLA Management Technical Escalation Cloud Networking TCP IP DNS Linux

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