Shreya Hukkerikar - IT Service Desk Associate - Mphasis | Himalayas
SH
Open to opportunities

Shreya Hukkerikar

@shreyahukkerikar

Computer Science graduate skilled in IT support and cloud technologies.

India
Message

What I'm looking for

I am looking for a role that fosters growth in cloud technologies and offers opportunities to work on innovative projects.

As a Computer Science graduate with a year of experience in IT support, I have developed a strong foundation in resolving technical issues and collaborating effectively with enterprise teams. My journey has been marked by a commitment to continuous learning, particularly in cloud technologies, where I am currently building expertise in AWS through hands-on projects involving EC2, S3, Lambda, and CloudFormation.

In my role as an IT Service Desk Associate at Mphasis, I provided 24x7 technical support, focusing on mobile device troubleshooting and ensuring compliance with policies. I successfully managed the incident and service request lifecycle using ServiceNow, contributing to improved internal support workflows and user satisfaction. My passion for cloud infrastructure automation drives me to explore DevOps practices actively, and I am eager to transition into a System Engineer or Cloud Support role where I can contribute to reliable infrastructure management while continuing to grow as a cloud professional.

Experience

Work history, roles, and key accomplishments

MP

IT Service Desk Associate

Mphasis

Jun 2024 - Present (1 year 1 month)

Delivered 24x7 technical support for enterprise users, focusing on mobile device troubleshooting, policy compliance, and resolving user-reported issues. Handled incident and service request lifecycle using ServiceNow, ensuring timely resolution and SLA adherence.

Education

Degrees, certifications, and relevant coursework

VU

Visvesvaraya Technological University

Bachelor of Engineering, Computer Science Engineering

Completed a Bachelor of Engineering in Computer Science Engineering. The curriculum covered fundamental computer science principles and engineering practices.

RC

Raja Lakhambgouda Science College

Pre-University Course, Science

Completed a Pre-University Course at Raja Lakhambgouda Science College.

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