Shreya Hukkerikar
@shreyahukkerikar
Computer Science graduate skilled in IT support and cloud technologies.
What I'm looking for
As a Computer Science graduate with a year of experience in IT support, I have developed a strong foundation in resolving technical issues and collaborating effectively with enterprise teams. My journey has been marked by a commitment to continuous learning, particularly in cloud technologies, where I am currently building expertise in AWS through hands-on projects involving EC2, S3, Lambda, and CloudFormation.
In my role as an IT Service Desk Associate at Mphasis, I provided 24x7 technical support, focusing on mobile device troubleshooting and ensuring compliance with policies. I successfully managed the incident and service request lifecycle using ServiceNow, contributing to improved internal support workflows and user satisfaction. My passion for cloud infrastructure automation drives me to explore DevOps practices actively, and I am eager to transition into a System Engineer or Cloud Support role where I can contribute to reliable infrastructure management while continuing to grow as a cloud professional.
Experience
Work history, roles, and key accomplishments
IT Service Desk Associate
Mphasis
Jun 2024 - Present (1 year 1 month)
Delivered 24x7 technical support for enterprise users, focusing on mobile device troubleshooting, policy compliance, and resolving user-reported issues. Handled incident and service request lifecycle using ServiceNow, ensuring timely resolution and SLA adherence.
Education
Degrees, certifications, and relevant coursework
Visvesvaraya Technological University
Bachelor of Engineering, Computer Science Engineering
Completed a Bachelor of Engineering in Computer Science Engineering. The curriculum covered fundamental computer science principles and engineering practices.
Raja Lakhambgouda Science College
Pre-University Course, Science
Completed a Pre-University Course at Raja Lakhambgouda Science College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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