SIDARTH sankar

I’m an AWS Certified Cloud Practitioner with hands-on experience in system troubleshooting, root cause analysis, and technical problem-solving. I aim to deliver enterprise-level product support as an Associate Technical Support Advisor, combining L1/L2 support, incident management, and SLA-driven case management in a 24x7 on-call environment. I rely on strong written and verbal communication, plus remote troubleshooting, to resolve customer issues effectively.

I’ve built practical confidence through projects that mirror real support workflows. My AWS serverless Word-to-PDF converter used AWS Lambda, S3, and API Gateway, reducing processing time from 5+ minutes to under 15 seconds through root cause analysis and optimization, while Dockerized LibreOffice conversion logic eliminated server maintenance overhead. I also developed a Python-based Burglar Detection System with computer vision and Twilio API notifications, reaching 85% threat-identification accuracy and applying iterative troubleshooting and unit testing to improve false-positive incidents.