Sanjeev Moondra
@sanjeevmoondra
Quality and process excellence leader using data and Lean Six Sigma to deliver measurable business impact.
IndiaWhat I'm looking for
I’m a quality and process-excellence leader focused on Business Transformation and Continuous Improvement, driving change through technology and tools across telecom, ITES, and manufacturing. As a Manager Quality at Nokia Solutions & Networks, I led the Quality function globally and established process-based Quality Governance that delivered continual improvement.
I built a “zero-defect culture” through Quality Gates across transitions, ensuring projects move to Operations “First Time Every Time.” With data-driven quality metrics, I significantly reduced customer escalations by 50%-60%, and I lead Root Cause Analysis to drive Corrective & Preventive actions that resolve recurring failures.
Earlier, I served as a Quality Program Manager at Hewlett Packard, identifying improvement opportunities worth $10 million and developing a Unified Process Improvement Methodology for HP GBS. I also built and scaled quality capabilities as Vice President – Quality at VFS Global Services across 15+ countries and strengthened Process Excellence at Firstsource Solutions, improving cross-selling by 38% (£1.56 million annual benefit) and mentoring Black and Green Belts.
Experience
Work history, roles, and key accomplishments
Led the Quality function and established process-based quality governance to drive continual improvement, increasing process performance by 8–10%. Defined and monitored quality metrics, implemented zero-defect culture practices, and drove root-cause analysis and corrective/preventive actions to reduce customer escalations by 50–60%.
Identified end-to-end process improvement opportunities worth $10 million across the flow from request receipt to invoice generation. Developed a unified process improvement methodology relevant for HP GBS.
Vice President - Quality
VFS Global Services Pvt Ltd
Sep 2007 - Jun 2010 (2 years 9 months)
Established a global quality function to support operations across more than 15 countries. Reduced turnaround time for key processes by 30–50% and designed customized training modules for front-line staff and managers.
Improved cross-selling of financial products by 38%, delivering an annual revenue benefit of £1.56 million to the client. Trained and mentored 4 Black Belts and 40 Green Belts.
Education
Degrees, certifications, and relevant coursework
ICFAI, Hyderabad
Diploma, Business Finance
Completed a Diploma in Business Finance at ICFAI in Hyderabad.
National Institute of Technology, Nagpur
Metallurgical Engineering
Studied Metallurgical Engineering at the National Institute of Technology (NIT) in Nagpur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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